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Known Participant
February 7, 2023
Question

Indesign deleted text after crashing

  • February 7, 2023
  • 5 replies
  • 1301 views

Hello, 

I am having huge issue with Indesign - I am working on a 200 pages document I saved indd and then exported PDF - all was good. Then I worked for a bit again and my Indesign crashes. When its recovered several text on random double pages were deleted!! How is this possible? Text is missing, there are only blank pages... Did anyone experienced anything similar? 

 

What really suprised me was that pages were there, but all contened on these pages was missing. Of course i didnt realise it at first and I resaved my previous version...  

 

Windows 10 Pro

Indesign v 18.1

 

Damage is so vast I have to start the project from the scratch. Really didnt see anything like this before in InDesign.

 

Thank you for any help

Martina

5 replies

Participant
October 6, 2023

Hello! Yes exactly this issue has happened to me. The large document crashes and InDesign has deleted text from an entire page leaving behind the design of the page. I recover the file but unless there is something obvious missing I have no way to check what text has been deleted, or changes deleted, from a 300 page book. It's terrifying that I know there is likely content deleted but I have no way to check what has gone. This has happened to me on 4 separate times in this one document. 

Robert at ID-Tasker
Legend
October 6, 2023

A custom script would be a solution - script that will make a list of all text objects - then if file crashes - compare this list with INDD file after the crash. 

 

But you should rather find a problem with your file? 

 

How often are you doing Save As with a new name? Or only Ctrl+S? 

 

Participant
October 6, 2023
I am in the habit of ctrl save after every 5mins. I save a backup copy
(direct file copy) once every day. I am working from one file only, there
are no versions. I will try your suggestion of text script as I have never
heard of that before.

I have 24 years design industry experience and this InDesign fault stated
to happen to my files since October 2021. It has never happened before that
and InDesign was generally reliable up until this time. Now, I find the
program is unreliable for large document creation. It is very
disappointing.
Robert at ID-Tasker
Legend
February 7, 2023

Unfortunately, lesson learned the hard way 😞

 

Don't know about Mac - but as you are on a PC - the easiest way to get automatic incremental backup in Windows - Ctrl+S in the InDesign, then Alt+Tab to switch to the folder where your INDD file is saved, select this INDD file - if you won't do anything else in the folder then your INDD file will be preselected - then Ctrl+C then Ctrl+V - Windows will take care to increase the counter of the copy.

 

Try to do it as often as possible - storage space is cheap 😉 - either every 15-20 minutes or less often - if you make less / minor changes. 

 

Then at the end of the day - leave few "major" copies - one from each hour and delete the rest. 

 

And don't forget to do SAVE AS with a new name from time to time - once a day? 

 

When you just hit Ctrl+S - all the info required for Undo is preserved in the INDD file - but unaccessible after you close your INDD file - and stays there forever increasing size of the INDD file and increasing chances to get file corrupted when InDesign crashes - not to mention it slows down opening of the file.

 

And less often - you should do export / Save As as IDML - this is the best way to clean INDD file - it gets rid of all the previews and fixes a lot of gremlins - like crashing when trying to access specific page or moving specific object. 

 

James Gifford—NitroPress
Legend
February 7, 2023

And don't forget to do SAVE AS with a new name from time to time - once a day?

 

It should be routine to end a workday with a Save, then a Save As and an incremented version number. Pick up work with that incremented save. Almost an automatic process as long as you get in the habit of doing it.

 

James Gifford—NitroPress
Legend
February 7, 2023

Back up your work regularly. Whether you make a mistake because you're tired or rushing things, or ID or your system fouls up, lost work is lost work. Back up your INDD files at least daily on all but trivial projects, and whole project folders at least once a week or so.

 

Doesn't help in this case, no, but it will help take the sting out of the next incident. 🙂

 

Barb Binder
Community Expert
Community Expert
February 7, 2023

Hi @Martina zstudio:

 

I was just wondering if anyone had similar experiance.

No, I have not and I use InDesign pretty much every day. Looking ahead, consider saving to a cloud drive that offers automatic incremental backups (i.e., Creative Cloud storage, Dropbox, etc). That way, you can easily recover a previous version of a file. Alternatively, get in the habit of saving your own incremental back-ups (daily perhaps, or more frequently depending on how much you are working on a file each day.) Drives can fail—we need to be proactive in our back-ups. I think it is safe to say we've all been in this sort of situation at some point (lost data for whatever reason), and it is very painful. 

 

~Barb

~Barb at Rocky Mountain Training
Community Expert
February 7, 2023

Probably you were looking at the recovered version of the InDD file when you opened up InDesign after crash. Of all things it's almost impossible to have the file content changed and saved without explicit user interaction. However, if you resaved the file I think we have no way to know. If I were you I would have closed the document, checked its modified date to identify what transpired.

-Manan

-Manan
Known Participant
February 7, 2023

Thank you so much for your reply. Yes I know since I resaved the file, I lost all possibilities to check whats happened. I was just wondering if anyone had similar experiance, because this was really first time something like this happedned to me. I have I would say a lot of experience with InDesign.