InDesign display issue when scrolling

Forum|Forum|6 months ago
January 3, 2026
2 replies
260 views

I'm having a new problem with the latest version of InDesign 21.0.2 x64.
When I scroll with the mouse wheel, sometimes the page becomes unreadable, with a "comet effect" that prevents the page from being displayed correctly.
Attached are two screenshots of the "normal" and "comet effect" pages.

Bug

Abhishek Rao

Community Manager

Hi @Tom ato,

Thanks for sharing the screenshots. Please try the suggestion from the expert and let me know if updating makes a difference. If the issue still occurs, please try toggling GPU Performance in InDesign Preferences, restart InDesign, and test scrolling again to see if there's any change.

If it continues, please share your Windows version and GPU model, and let me know whether you're using an external mouse, trackpad, or any custom mouse driver or utility. It would also help to know if this happens in all documents, including a newly created blank document, or only in specific files. Also, please confirm whether you're using an external monitor and if the issue appears only on that display or on the primary screen as well.

Looking forward to the update.

Abhishek

T

Tom atoAuthor

Participant

Hi Abhishek,

The problem occurs with InDesign 21.1 too.

After the last major problems with InDesign I alredy switched off the GPU from Preference/GPU performance.

My Windows version is: Win 10 Pro 64 bit 22H2 (buid SO 19045.6466)

I'm using:
- a desktop PC

- a USB cable Logitech mouse.

- two identical monitors Philips 27" 27M1N5500ZA/00. On the first one I use InDesign, on the secon one Word/Bridge

At the moment this appened twice working on the same document.
see the attached screenshot for more information on the NVIDA

Thanks

Abhishek Rao

Community Manager

Hi @Tom ato,

Thanks for the details you've shared so far. To help isolate what's causing the scrolling and display issue, please try a few quick tests on your side? If possible, try using a different mouse, or a trackpad. If the issue no longer appears, that would point toward a mouse driver or utility conflict.

Next, please test with only one monitor connected by disconnecting the second Philips display and then scroll in InDesign again. It would also be helpful to boot Windows in Safe Mode (or Safe Mode with Networking) and test the same workflow there. If the issue does not reproduce in Safe Mode, that usually indicates a third-party driver or background utility conflict. Ref: https://adobe.ly/3Lz2aYa

In addition, please try performing a clean reinstallation of your GPU drivers (NVIDIA) and then set the Graphics Preference to High Performance for InDesign. Ref: How to Customize Graphics Performance Preference on Windows® 10 Based Laptops

Please let me know your observations after testing these.

Abhishek