InDesign displays colored stripes instead of image (works fine on another computer)

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Hi everyone,

I’m having an issue with Adobe InDesign.
When I place a JPEG image, it doesn’t show the actual picture — instead, I only see vertical colored lines across the frame.

The weird part: the exact same file opens and displays perfectly on another computer running the same version of InDesign. I’m on macOS [15.5] with InDesign [20.5].

Do you have any ideas or known fixes? Thanks in advance!

Bug

Brad @ Roaring Mouse

Community Expert

If your images are stored on an external drive or other external location, make sure your Adobe Apps have Full Disk Access in Privacy & Security.

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leo.r

Community Expert

Looks like this known issue in InDesign and Photoshop:

https://community.adobe.com/t5/indesign-discussions/windows-and-mac-grey-lines-and-discoloration-appear-on-imported-jpegs-in-indesign/m-p/15567463/page/3#M639829

There are solutions in that thread, too.

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jmlevy

Community Expert

Hi @Stefan24184166rlay

Try to deactivate GPU in preferences.

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Anubhav M

Community Manager

Hello @Stefan24184166rlay,

I'm sorry to hear about your experience. Would you mind trying to run InDesign under a different administrator account (macOS) and checking if it helps?

Looking forward to hearing from you.
Anubhav

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