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Participant
Nov 12, 2026 4:57 PM UTC
Question

Indesign do not work on my new mac book pro latest Mac OS Giolden gate. What do I do?

Indesign do not work on my new mac book pro latest Mac OS Giolden gate. What do I do?

    3 replies

    Bill Silbert
    Community Expert
    Community Expert
    Nov 12, 2026 9:43 PM UTC

    Do you have any third party plug-ins in use with your InDesign? If so if they may be the cause of the incompatibility with Golden Gate. If that is the case then try disabling them and see if it helps. 

    You also might want to try resetting your InDesign preferences. This will restore whatever version of the program you’re running to its defaults and eliminate the possibility that corruption is the reason for InDesign not running properly.

    To reset preferences on a Mac:

    The User Library folder in which InDesign’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that InDesign is closed and click on the desktop to launch a Finder Window (Command-N). With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe InDesign” and the file called “com.adobe.InDesign.plist” and delete both that folder and that file. When InDesign is next launched it will create new preference files and the program will be restored to its defaults.

    The advantage of manually deleting preference files in this manner is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

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    Abhishek Rao
    Community Manager
    Community Manager
    Nov 12, 2026 6:47 PM UTC

    Hi ​@Cilla314017946h6b,

     

    Sorry to hear that InDesign isn't working on your new MacBook Pro.

    Could you please clarify what happens when you try to use InDesign? Does it fail to launch, crash after opening, freeze, or display a specific error message?

    Also, please confirm your exact InDesign version and macOS version.

    Adobe's current macOS compatibility documentation lists InDesign 20.0 and later as compatible with macOS Golden Gate.

    Reference: Adobe — Apps compatible with macOS.

    In the meantime, please check for updates to InDesign and the Creative Cloud desktop app, restart your Mac, and try launching InDesign again.

    If InDesign opens but crashes while working, please test with a new blank document to see whether the issue persists.

    Adding to Dave's suggestion, you could also try installing InDesign 21.6 through Creative Cloud > InDesign > Other Versions to check whether the behavior is specific to the newer release.

    If possible, please share a screenshot of any error message or a short screen recording showing what happens.

    Once we have these details, we'll be happy to investigate further and assist you accordingly.

    Thanks!

    Abhishek 

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    davecourtemanche
    Legend
    Nov 12, 2026 5:50 PM UTC

    I am running ID 21.6 on Golden Gate without issues. If this is the new ID 22, I would suggest loading the previous version and work on that until they patch up 22.

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