InDesign document published online does not play mp3 clips

Question

Hi!
Yesterday, the document I created in InDesign and which I published online worked perfectly.  I made some revisions and the epub interactivity playback is perfect.  However, the published online document  has no sound at all.  I checked my computer's speakers and sound preferences and still no sound.
There are 3 audio clips that should play with this link. 
https://indd.adobe.com/view/6761f807-8acb-45ac-abf6-91e7c51af1fa
Any suggestions?
Thank you.

Srishti_Bali · Answer

Hi there,

Sorry about the delay and trouble caused due to this issue. I am hopeful that the issue was fixed. If not, could you please share a few more details like:

OS and version of InDesign
Does it show the same behavior on new file with a different Audio file?
Is the issue related to a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.

Feel free to let us know if you still need assistance.

Regards,

Srishti

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded