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Known Participant
April 30, 2025
Question

Indesign document won't open and crashes to desktop

  • April 30, 2025
  • 2 replies
  • 238 views

Hi everybody, 

everytime I try to open this indesign file it crashes to desktop. The last message it comes up it says that ID is trying to replace some fonts. 

I uploaded the crash log and the crashing file.

Thanks in advance!

2 replies

Abhishek Rao
Community Manager
Community Manager
May 29, 2025

Hi @cristiano_8203,

 

Thanks for sharing the file and the log. I see that you're currently on InDesign version 20.3.

I checked our system for any crash reports submitted under your community email address, but I wasn't able to find any. The crash log you've attached unfortunately doesn't contain the specific diagnostic details we need to properly investigate the issue.

Could you please try submitting the crash report again through the Adobe Crash Reporter dialog box that appears after the app crashes? While submitting the report, make sure to enter your email address in the provided field. Once you've submitted it, kindly share that email address with me via DM here on the community so I can track the report and have the team investigate it further.

Reference: https://helpx.adobe.com/indesign/kb/submit-crash-reports.html

Let me know once it's done. I'll keep an eye out for your DM and will follow up from there.

 

Looking forward to your update!

Abhishek 

Community Expert
April 30, 2025

Ain't opening for me in 2022 or 2023 or 2024 or 2025 

 

If you're on windows you might have luck with this script

http://kasyan.ho.ua/indesign/all/blind_open_and_idml-export.html

 

It might make the IDML file and salvage it.

 

https://helpx.adobe.com/ie/indesign/kb/troubleshoot-file-issues.html

There's an email address at the bottom if all else fails you could try contact that email address