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Participant
March 2, 2023
Question

Indesign does not work, can't select the menu's drop down on mac

  • March 2, 2023
  • 3 replies
  • 611 views

Hi Since the price increase my adobe is doing strange, I can't use the program/apps as before. 

 

The drop-down menus show if you click but directly disappear. 

For example, changing a font in InDesign does not work do not get the list of all fonts and like that, i have it with all functions. stuck in a bad working app even paying the crazy new almost double price as before. 

 

and no proper link of contact to get info and do not find anything in these blogs. losing clients and precious time 

This topic has been closed for replies.

3 replies

Rene Andritsch
Community Expert
Community Expert
March 2, 2023

A helpful things to add when stating a problem is your InDesign version as well as your operating system version. Also showing what is happening with a screen capture is beneficial.

Participant
March 3, 2023

Its the 2022 version,

 

adding images is difficult I tried but they click directly away so I can't show a decent image of the problem. to illustrate it ...

Bill Silbert
Community Expert
Community Expert
March 3, 2023

In addition to trashing preferences, as Peter Spier has suggested, it would be a good idea to trash your InDesign caches as well. Deleting caches specifically can fix issues occurring within the interface such as it sounds to me like you're describing.

To do so:

For Macintosh Users: The User Library folder in which InDesign’s cache files are stored is hidden by default on most Macintoshes. To access it make sure that InDesign is closed and click on the desktop to launch a Finder Window (Command-N). With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the “Caches” folder. Within the Caches folder find and delete the entire folder “Adobe InDesign”. I find that deleting the InDesign cache folder completely leads to a lasting change.

For Windows Users: On Windows 7 and above the caches files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\[User Name]\AppData\Local\Adobe\InDesign\Version [#]\<Language>\Cache.

Peter Spier
Community Expert
Community Expert
March 2, 2023
kglad
Community Expert
Community Expert
March 2, 2023

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community>