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sarah24363003eiem
Participant
January 29, 2024
Question

InDesign failing to launch

  • January 29, 2024
  • 3 replies
  • 547 views

Hello guys,

 

InDesign the original version won't launch on my Mac even before I upgrade to the latest Mac system, I just want to point out that unfortunately every Adobe app has bugs and crashes some tools won't work properly, it is frustrating and time-consuming to keep trying to find a solution online some work and some doesn't work, please guys I hope these problems get looked at and fixed.

    This topic has been closed for replies.

    3 replies

    Steve Werner
    Community Expert
    Steve WernerCommunity Expert
    Community Expert
    January 29, 2024

    I'd suggest restoring your InDesign preferences and caches. Here's how:

     

    https://www.rockymountaintraining.com/adobe-indesign-rebuilding-preferences-cache/

    Steve Werner
    Community Expert
    Steve WernerCommunity Expert
    Community Expert
    January 29, 2024

    If that doesn't work and you're having that many crashes and difficulty installing and running, there may be serious corruption in your systsm. You may have to use the Creative Cloud Cleaner to remove all your Creative Cloud files so you can start fresh:

     

    https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

    BobLevine
    Community Expert
    BobLevineCommunity Expert
    Community Expert
    January 29, 2024

    Original version? Please give us clear and accurate information.

    • Exact version of InDesign.
    • Exact version of operating system
    • Amount of RAM
    S
    sarah24363003eiemAuthor
    Participant
    January 29, 2024

    I mean not the Beta version, macOS Sonoma 14.3, RAM 16 GB

    M
    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    January 31, 2024

    I don't think InDesign is currently supported on Sonoma. Check out the following article

    https://helpx.adobe.com/indesign/system-requirements.html

    Many users report issues with Sonoma. So I suppose if you are can't use a supported OS you will have to deal with these issues untill Adobe releases a version compatible with Sonoma.

    -Manan

    -Manan
    jmlevy
    Community Expert
    jmlevyCommunity Expert
    Community Expert
    January 29, 2024

    InDesign the original version won't launch on my Mac

    Which version of InDesign exactly? I don't understand what “Original” means.

    even before I upgrade to the latest Mac system

    What is exactly the OS version? If you are on Sonoma, be sure that you upgrade to 14.3.

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