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unauthorizedrob
unauthorizedrob
Inspiring
July 30, 2017
Answered

InDesign file, being built on two computers, now will not open on either; "You may not have permission or the document may be open already,"error on both.

  • July 30, 2017
  • 2 replies
  • 608 views

I have been working on a project in InDesign, from two separate iMacs.  The image files are split between the two hard drives.  I have gone trough trouble shooting, trashed the old preferences,  renamed the hard drive on one of the machines, changed all relevant permissions to read&write, but the problem persists.  The file shows up in the Finder  (it resides on one machine, accessed through a network connection on the other machine), but I cannot open it.

I do see a "~garden-02~vogyx_.idlk" file which I understand may indicate the file is locked, but I have not found any suggestions on whether or not to trash that file.

We are both on iMacs, with different configurations, both running Sierra 10.12.26.

Thanks for any help.

Rob

I

This topic has been closed for replies.
Correct answer unauthorizedrob

Hi Bob

We are up to date on. both machines, with ID 2017.1 Release, 12.1.0.56 Build.

I have just managed to open it -- not sure which of my remedies solved the problem.

Thanks!

rob

2 replies

unauthorizedrob
unauthorizedrobAuthorCorrect answer
Inspiring
July 30, 2017

Hi Bob

We are up to date on. both machines, with ID 2017.1 Release, 12.1.0.56 Build.

I have just managed to open it -- not sure which of my remedies solved the problem.

Thanks!

rob

BobLevine
Community Expert
BobLevineCommunity Expert
Community Expert
July 30, 2017

For what it’s worth, I hope you’re sharing those files in a Dropbox folder. That way you can always roll back a version.

    unauthorizedrob
    unauthorizedrobAuthor
    Inspiring
    July 30, 2017

    Actually, we are Networked -- so have been using the same file which resides on one of the two hard drives.  I did consolidate all the assets in CC asset folder, and followed instructions to delete ID preferences.  Also renamed one of the Hard Drives, since both were still on the default "Macintosh HD" title.  One of those did the trick

    Thanks again for your help!

    r

    BobLevine
    Community Expert
    BobLevineCommunity Expert
    Community Expert
    July 30, 2017

    What version of InDesign? Have you tried opening as a copy?

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