InDesign file exported as PDF

Forum|Forum|6 years ago
February 24, 2020
3 replies
1439 views

I got this error message when I tried to open a file that I exported from InDesign to be a PDF:

Cannot extract the embedded font 'OUTDWU+FranklinGothic-Book'. Some characters may not display or print correctly.

I don't know what to do. I have about 5 other files that are almost identical and had no problems. Appreciate your assistance. I need to get to my client for review and off to print.

Creative Cloud

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T

Test Screen Name

Legend

darcys, I wonder if you can say if you are on macOS Catalina 10.15.4 Beta 2?

chrisfettin

Participant

I am experiencing the same issue that Darcy is and I am indeed on a Catalina beta -- 10.15.4.

BobLevine

Community Expert

Well then, there's your answer.

Luke Jennings

Inspiring

I have seen similar messages after optimizing PDFs in Acrobat, although I don't know the specific cause.

Try exporting as PDF/X-4, if that doesn't work, try PDF/X-4 and include the setting: Subset fonts when percent of characters used is less than (0%)- under Advanced> Fonts. This should embed all used fonts (not just a subset, which is usually sufficient) so it might make a larger PDF.

D

darcys63054499Author

Participating Frequently

Thank you for the feedback. When I went in to make the changes the error message is no longer however the PDF now has dots where the text should be. No issue with images at all. I have very similar documents that I have exported and no problems. On the one piece I am trying to export, it worked fine a week ago. I went in to make some last minute changes prior to sending to the client and that is when this issue started.

Luke Jennings

Inspiring

You could try exporting as a new IDML file, then re-open it in InDesign.

What happens if you select the type (that changed to dots after exporting) and converting it to outlines before exporting?

Willi Adelberger

Community Expert

Probably the font is included in a linked file.

What file type did you place into InDesign?

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