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I
iericdcline
Participant
February 11, 2017
Question

InDesign file won't open

  • February 11, 2017
  • 2 replies
  • 1667 views

I have an 84-pg InDesign file that opens and looks normal for a second, then the spinning wheel of death appears and InDesign becomes unresponsive and has to be forced to quit. Other files open normally. I have installed the latest version of InDesign. I tried reserving the file as soon as it opens. That file does not work either.

I had a similar issue a few months ago with a 100+ page file, except in that case trying to open the file crashed InDesign. I eventually spoke to Adobe tex support and sent them the file, which turned out to be corrupt. I had to rebuild the entire document. This case seems to be a little different because the program doesn't completely crash. I'm hoping there is a workaround or fix that I am not thinking of so I don't have to rebuild this file.

Links in this file are a combination of TIFFs on my hard drive and client JPEGs in Dropbox. I'm starting to wonder if linking to client files in Dropbox may be part of the problem. I'm curious if anyone has had similar problems.

Any feedback / ideas for approaching this issue are greatly appreciated!!

This topic has been closed for replies.

2 replies

H
Himanshu2017
Participating Frequently
March 11, 2017

Hi Eric,

Please email your InDesign file to corrupt_indesign_docs@adobe.com and we will take a look at the document.

If the file is larger than 10 Mb, you can zip (and password protect) the file and upload to Creative Cloud account (or Dropbox) and send us the document link.

Thanks,

Himanshu Kapoor

S
simonsstudios
Participant
March 17, 2017

I literally have this problem every time I use InDesign. I've changed the way I manage my external files, where I build my file and this problem still happens to me.

Why has this issue been around for 6 years? Why hasn't the development resolved the problem or been able to come up with a specific way to fix the corrupt files? I literally have to pay some guy in Amsterdam to fix my corrupt file so I don't lose DAYS of work.

Mike Witherell
Community Expert
Mike WitherellCommunity Expert
Community Expert
March 17, 2017

Try my handy guide:

Adobe InDesign CC 2017 troubleshooting how-to guide

In it you will find a list of many troubleshooting strategies.

Mike Witherell
Geоrge
Geоrge
Legend
February 11, 2017

Psychics are sleep now without access to your file.

Try this - Re: InDesign 6 is crashing when attempting to open a particular document. All others are opening OK.

Remember, never say you can't do something in InDesign, it's always just a question of finding the right workaround to get the job done. © David Blatner
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