InDesign Files Force Quitting with "Unknown Error" on Windows 10 Enterprise machine

Forum|Forum|1 year ago
May 2, 2024
2 replies
734 views

I have three InDesign files that continuously force quit and receive an "unkonw error" message as soon as I open them. I originally had TTF set in these partiular files and "activating" fonts was slowing things down in the background. I believe I have successfully converted to OTF. The files have numerous links to graphics such as .psd, jpg, png files. I've tried uninstalling and re-installing InDesign, and resetting my preferences. I have successfully worked in other InDesign files without issue during this time. Knowing that, I wondered if these 3 particular files were currupted. But, a co-worker was able to open and work in them succesfully without the "unknown error" message. I'm running Windows 10 Enterprise. Any suggestions are appreciated. Thank you.

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BobLevine

Community Expert

Export the troublesome files to IDML and try to work with those.

HARSHIKA_VERMA

Community Manager

Hi @Mary30351654vfiv,

Thank you for reaching out and reporting the issue. In addition to what our expert has suggested, could you please tell us the version of InDesign installed on your machine? Does that happen specifically with these 3 files only or with a new file as well?

We will try our best to help.

Thanks,

Harshika

M

Mary30351654vfivAuthor

Participant

Thank you. I'm running InDesign 2024. Oddly, I was able to access one of the files and edit all day yesterday without interruption. Today, i'm back to the same "unknown error" message from Adobe on same file. I do work remotely and my company's VPN may be disrupting use of Adobe? I will try @BobLevine's suggestion as well. I did have some luck last week moving a file to my local network, but moving shared files and links back and forth is not efficient. Thank you, Mary

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

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