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CJ + Chad30191532c71f
Participant
May 31, 2023
Question

InDesign files won't open - Says zero bytes once downloaded

I'm trying to download InDesign files sent to me via OneDrive. On OneDrive, they have file sizes, but once I download them, they all say zero bytes and won't open. 

 

Please help. I've tried having them emailed to me in a Zip folder and uploaded via OneDrive. 

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    2 replies

    BobLevine
    Community Expert
    BobLevineCommunity Expert
    Community Expert
    May 31, 2023

    Are you trying to open them from OneDrive? If so, make sure you have any smart sync features turned off.

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    CJ + Chad30191532c71fAuthor
    Participant
    May 31, 2023

    Yes. OneDrive and using a MacBook. I don't see anything about smart sync on OneDrive. How would I turn that off?

     

    Thanks!

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