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nina.slanina
Participating Frequently
August 6, 2024
Question

InDesign Freezes and Causes Black Screen on Windows 11

  • August 6, 2024
  • 2 replies
  • 597 views

When i start opening the app (i tried with Indesign and Photoshop), it starts to load, but then freezes and after some short time the whole screen turns black. Everything on the screen turns black. I had to force restart the computer, or it would just not open the app. I updated the drivers, and its still the same. The only app that didnt crash when i started it was photoshop v22.2. Did someone had something similar happening?

*note: i cant open the app at all.

I use windows 11, have the latest updates of apps and drivers.


 

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2 replies

Abhishek Rao
Community Manager
Abhishek RaoCommunity Manager
Community Manager
August 6, 2024

Hello @Nina29269324pa3x, 

 

I'm sorry to hear you're experiencing this issue with InDesign and Photoshop. Could you please share a few more details for investigation?

 

1. When did the InDesign app last work for you? 

2. Have you recently installed any new software or updates on your computer?

3. Are there any error messages or codes that appear before the screen turns black?

4. Does the issue occur with other applications besides InDesign and Photoshop? Also, is this specific to a single file or happening with a new file as well? 

5. Have you tried running the apps as an administrator or in compatibility mode?

6. Are you using any external monitors or display settings that could affect the screen?

 

Your answers will help us get a clearer picture of what's going on and guide you towards a solution. Adding to this, would you mind going through the reference article: Fix crash issues when launching InDesign (https://adobe.ly/3YunCSn) or test the issue after resetting the InDesign Preferences .

 

Thank you for your patience, and we're here to help you get back up and running.

 

Best,

Abhishek Rao



N
nina.slaninaAuthor
Participating Frequently
August 7, 2024

Hi,
I had a call with support in the end, and they used cc cleaner, that solved my problem.
But to answer the questions as someone might find helpfull.
1. That same day. I closed it for like 15 inutes and after that it didnt work. Didnt do anything out of the ordinary.
2. No
3. No, it loads, freeze and turns back, after instaling newer version of drivers, the screen didnt turn black, just unfreezes and app doesnt open.

4. With support i tried Illustrator as well, and it didnt work. Outside of adobe i used only browser and mail

5. Yes, same results.
6. No

 

Thank you for your time!

Abhishek Rao
Community Manager
Abhishek RaoCommunity Manager
Community Manager
August 7, 2024

I am glad that the issue is resolved with the help of the Creative Cloud cleaner used by our support team and thanks for sharing the solution here. 

 

Please let us know if you need any further assistance. 

 

Thanks, 

Abhishek Rao



Robert at ID-Tasker
Robert at ID-Tasker
Legend
August 6, 2024

Start from resetting preferences:

 

https://community.adobe.com/t5/indesign-discussions/reset-indesign-preferences-and-other-troubleshooting/td-p/11990234 

 

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