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January 4, 2017
Answered

InDesign freezes (mouse disappears) and I have to hard reboot

  • January 4, 2017
  • 2 replies
  • 261 views

HELP! I'm on Windows 7 professional using CC 2017. Indesign will freeze up when I make changes to my documentS. There is no particular action that I can see in common (editing text, drawing a rectangle box) It just randomly stops and the mouse disappears. I can't use keyboard commands or get out of the program without shutting down the computer completely and restarting.

    This topic has been closed for replies.
    Correct answer John T Smith

    Do not count on Windows to be fully up to date when it comes to device drivers

    Go to the vendor site to be sure you have an updated driver for your graphic adapter

    •nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

    •ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool

    There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version

    2 replies

    kglad
    Community Expert
    Community Expert
    January 5, 2017
    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    January 4, 2017

    Do not count on Windows to be fully up to date when it comes to device drivers

    Go to the vendor site to be sure you have an updated driver for your graphic adapter

    •nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

    •ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool

    There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version