InDesign Freezes through OneDrive when Saving or Closing a Document and/or the App Itself

Forum|Forum|2 years ago
October 4, 2023
3 replies
603 views

We work on our InDesign documents (anywhere from 10 to 300 page documents) through our OneDrive, so as not to bog down our laptops (we work from both the office and from home due to lots of overtime required). Our laptops are ThinkPad 10th Generation Core i7 vPRO Intel with 32 GB. My team puts together over 200 InDesign documents a year, with me creating over half of those documents.

I am finding that every time I try to save or close InDesign, it is freezing and I need to use Task Manager to shut it down. As well, there are times when I need to open other InDesign documents to work from at the same time, and again, InDesign freezes. We have tried working from the desktop and uploading them back to OneDrive, but the same thing happens while working on the desktop.

This has been going on for several months now. We have been extremely busy, working on numerous documents at the same time to meet hard deadlines. Sometimes, we have four or five InDesign documents open at the same time and even more issues arise when we are the busiest, which cannot happen with the hard deadlines we need to meet. This has become exceedingly stressful and our IT have not been able to determine an issue that they can fix.

Is there something you can recommend that could alleviate these freezing issues? They are happening multiple times a day, sometimes several times within a five-minute period. This is leading to additional overtime, just to get our documents done on time.

I would appreciate your assistance. Thank you.

Performance

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BobLevine

Community Expert

I work almost exclusively with OneDrive folders. As I mentioned in my other reply, turn off "files on demand" in your settings.

rob day

Community Expert

I don't use OneDrive, but if it has a smart sync feature try turning it off. Dropbox syncing works seemlessly with InDesign, so you might want to try DB.

BobLevine

Community Expert

It has a "files on demand" feature which most certainly should be turned off.

Randy Hagan

Community Expert

When you're moving your documents to the local desktops, are they still linked to graphics files stored in OneDrive? If that's the case, only dragging the InDesign document file to the desktop and opening it has it "phoning home" for all the links in the file. That might make your situation even worse than pulling them down off the cloud drive.

I'd suggest trying this:

Open a file on OneDrive, as painful as it may be. Then immediately create a package folder for the job, being sure to name the folder with the date and version of the document you're working on. You can learn more about how to create and build workflows with InDesign Package Folders through this link.

After the folder is created, close the file you opened on the cloud drive. Then try pulling the entire packaged folder, with the dated and versioned name, down to your desktop off the cloud drive. Once it's all on your local desktop, try opening the file from there and see if your startup/closing/Task Manager issues continue.

If they don't, and I suspect they may not, you can isolate this to a network throughput/pipeline issue. And you'll also have a stopgap workflow which will hopefully get you by while you sort out the root of your network/cloud access issues.

Hope this helps,

Randy

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