Participant

Question

InDesign Freezing

Forum|Forum|6 years ago
February 25, 2019
3 replies
612 views

Using InDesign CC 2019 on Windows 7. It freezes when I select the Text tool, eventually it comes back and lets me select a text box but as soon I change the text font it completely freezes. Don't know if it's related but when I bring up Task Manager during the freeze there's a lot of CEPHtmlEngine.exe running. Any help is appreciated!

This topic has been closed for replies.

M

mikew70929614Author

Participant

Windows 7, intel core 17-4790, CPU 3.6GHZ. I have 32GB of RAM and run on 64 bit op system. Haven't really had much problems before this though...

Srishti Bali

Community Manager

Hi Mike,

Make sure that the system has service pack 1 installed. If that doesn't help, please uninstall InDesign from CC desktop app and remove all the InDesign folders from the following locations:

C:\Users\Username\AppData\Roaming\Adobe
C:\Users\Username\AppData\Local\Adobe
C:\Program Files\Adobe(Do not delete older versions like CS5/CS6 in case you have any CS versions installed)
Reinstall the latest version from CC desktop app.

Regards,

Srishti

M

mikew70929614Author

Participant

Logged out, logged back in, checked for updates but it still shows V14.0. Any other ideas?

BobLevine

Community Expert

What are the rest of your system specs? RAM? Processor?

BobLevine

Community Expert

Have you updated to 14.0.1?

M

mikew70929614Author

Participant

InDesign version is 14.0, Creative Cloud says that it is up to date though. Had an update on my graphics card which I went ahead and did it; it seems to be working better but it still lags when I switch to Text tool.

BobLevine

Community Expert

Log out and back into the CC Desktop app.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded