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A
Ann5D6D
Participant
November 25, 2021
Question

InDesign Freezing when opening

  • November 25, 2021
  • 3 replies
  • 863 views

Hey, since two days I can't open my InDesign because it freezes everytime it want to open it and then crashed. It always stops when it is indicated "Tracker werden gestartet", no clue what does means. It already deinstalled, deleted everything that was probably from InDesign, reinstalled the different versions etc. Nothing worked yet. Any other ideas how to solve the problem? Thank you!

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3 replies

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
November 29, 2021

Hi there,

 

Sorry about the crashing! I would like to know if the steps suggested above by @Laubender & @Scott Citron worked for you? If not, I would request you to share a few more details like:

  • OS and the exact version of InDesign
  • Are there any recent changes made to your system? For example, any antivirus, system updates, plugins, or web extensions installed recently.
  • Submit the crash report by following the steps suggested here (https://helpx.adobe.com/in/indesign/kb/submit-crash-reports.html).
    While submitting the crash report, please use the same email address with which you are signed in on this community. This will help us find the crash report and help accordingly.

 

Also, you may try the steps suggested on the community post & help article and let us know how it goes.

 

We'll be looking forward to your response.

 

Regards,

Anshul Saini

L
Laura22208935a0xr
Participant
December 15, 2021

Hello,

 

I'm currently experiencing the same problem as described above. I get a frozen screen at "tracker werden gestartet" (German version)

Clicking into the window turns it black. (See screenshots attached)

I'm running on my laptop Windows 10 and havent had any problems so far with other Adobe programms.

I have followed the steps above a couple of times, but they dont seem to work.

What can I do?

 

Thanks in advance and kind regards

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
December 27, 2021

Hi @Laura22208935a0xr,

 

Sorry about the trouble. I would suggest you try the following steps and let us know how it goes:

  • Manually reset preferences by renaming the folders from the following locations:
    - C:\Users\<your username>\AppData\Roaming\Adobe
    - C:\Users\<your username>\AppData\Local\Adobe
    Rename InDesign folders to InDesign.old Launch InDesign from the Creative Cloud Desktop app.
    Disclaimer: Please note that resetting preferences will remove all the custom settings, and InDesign will launch with default settings. This way, all your old settings will be saved in .old folders, and InDesign will recreate new folders with default settings.
  • Rename the CEP folder to CEP.old from the following location:
    C:\Program Files (x86)\Common Files\Adobe
  • If that doesn't help, rename the UXP folder to UXP.old in the following locations:
    C:\Program Files (x86)\Common Files\Adobe
    C:\Program Files\Common Files\Adobe\
  • Try running the app in Safe Mode & Hidden Admin Account?
  • Try creating a new user account and see if that helps.
  • If that doesn't help either, uninstall the application using the CC Cleaner tool and restart the system (most important) reinstall from the Creative Cloud Desktop app.

 

I'll be looking forward to your response.

 

Regards,

Anshul Saini

L
Community Expert
LaubenderCommunity Expert
Community Expert
November 26, 2021

Hallo Ann,

das vollständige InDesign Cache-Verzeichnis findest Du auf Windows 10 hier:

 

[Benutzername] > AppData > Local > Adobe > InDesign

 

Je nach InDesign-Version siehst Du dann beispielsweise das Chache-Verzeichnis für InDesign 2022 mit dem Namen:

Version 17.0. Für InDesign 2021 heißt das Version 16.0 etc.pp.

 

Hier ein Beispiel mit mehreren Versionen von InDesign auf dem Rechner:

 

Beende InDesign bevor Du das löschst.

Mach einen Backup vom Verzeichnis.

Beim nächsten Start von InDesign wird das völlig neu erstellt.

 

Wichtig:

Das Verzeichnis AppData kannst Du nur sehen, wenn Du bei "Ausgeblendete Elemente" im Ansicht-Tab ein Häkchen setzt. Das ist per default in Windows 10 ausgeschaltet.

 

 

Gruß,
Uwe Laubender

( ACP )

Scott Citron
Scott Citron
Legend
November 25, 2021

Sounds like your version of InDesign is now speaking German ("Trackers are started"). I suggest deleting all InDesign cache files, too. Weird.

A
Ann5D6DAuthor
Participant
November 25, 2021
It is in German. But I didn't how it was translated.

Where do I find the cache files? I'm worried to delete other important stuff. I'm on Windows if that makes a difference...

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