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thomasb27084186
thomasb27084186
Participant
December 7, 2016
Question

Indesign freezing with wifi/internet on

  • December 7, 2016
  • 5 replies
  • 3466 views

Dear Adobe (users),

I have a problem with my Indesign CC 2017. It started 2 or 3 weeks ago I think. The problem is as following:

When working in Indesign (scrolling, creating text, viewing, creating new document, everything) the application is freezing for 10 to 20 seconds (Mac - spinning color wheel). After the freeze, I can work for about 10 or 20 seconds and it does the same again. If I turn of my wifi/internet during this freeze Indesign starts working normal again. Of course I cannot work without internet all the time.

Adobe on the phone was also unable to help me. Hope the issue will be solved on this forum.

Tried already:

-Empty the cache
-Uninstall - install Indesign again

-Working in different documents

My system:

Mac OSX El Capitan (version 10.11.1 - 15B42)

Macbook Pro Retina 15" - mid 2015

2,5 intel i7

16gb memory

AMD Radeon R9 M370x 2048MB

I hope there is somebody that had the same problem and fixed it. I'm about to throw my Macbook in 1000 pieces - with this behaviour..

    This topic has been closed for replies.

    5 replies

    A
    Andrew_Westco
    Participant
    June 23, 2021

    Experiencing this too, and have tried everything that I can see suggested, including turning off any internet-based preference/extension/feature I can find, changing browser, disabling browser extensions, trashing indesign prefs, clearing out fonts, reinstalling InDesign. The only thing that works is turning off WiFi. So, I now share a WiFi internet connection to my iMac from a MacBook via ethernet, and InDesign now works without the spinnging beachball popping up every other minute.

    I do have a rubbish internet connection here, but it shouldn't cause InDesign to fail like this. Especially given, via the method above, I have exactly the same internet speed but without WiFi.

     

    So this is my workaround I guess until this issue is fixed.

    My System:

    InDesign version 15.1.3

    MacOS Big Sur (11.3.1)

    iMac (Retina 5K, 27-inch, Late 2014)

      SweetCon
      SweetCon
      Participant
      June 14, 2021

      I am having this problem as well. Looks like this has been happening for some people since 2017! I'm using Creative Cloud - 2021. It only happens at my office. The wifi at home and my hotspot and other places work fine. My laptop is not connected to a server while at the office - just wifi. An Apple desktop that is hardwired in doesn't have the problem and an iMac that connects via wifi works fine. Just my MacPro mid-2015. Any ideas?

       

        rob day
        Community Expert
        rob dayCommunity Expert
        Community Expert
        June 14, 2021

        Does it happen if you restart and don’t launch any browsers? There have in the past been reports of browser plug-ins interfering with CC apps.

          SweetCon
          SweetCon
          Participant
          June 14, 2021

          I will check this tomorrow in case it helps track down an issue. It couldn't be the complete solution because at some point I will be launching browsers and email while working having InDesign file open.

            emmal24277946
            emmal24277946
            Participant
            June 12, 2018

            Hi

            I have the same problem. I have noticed my indesign freezes every time my internet slows down, specially when I am uploading something into dropbox for example, it has a HUGE affect on Indesign.

            Is there a way to disconnect Indesign from the internet instead of having to work offline?

            Thanks

              Steve Werner
              Community Expert
              Steve WernerCommunity Expert
              Community Expert
              June 12, 2018

              Are you storing your files on a server rather than your local drive?

                M
                Matthieu Leclerc
                Participant
                August 4, 2017

                Hi,

                With the same problem with InDesign CC 2017 since one week, I turned off my wifi ... and I could finally work.

                But it is not a definitive solution, I hope that Adobe will be able to fix this bug ...

                matth

                  Erica Gamet
                  Erica Gamet
                  Inspiring
                  August 8, 2017

                  I wonder if your application has fallen prey to the "must continually check hyperlinks" behavior of InDesign. Not sure if you are using hyperlinks, but you might try unchecking Auto Update URL Status in the Hyperlinks panel. Normally, this wouldn't be the first thing I'd reach for, but saying that it gets fixed when disconnecting from the internet made me wonder.

                    Monica Singh
                    Adobe Employee
                    Monica Singh
                    Adobe Employee
                    December 8, 2016

                    Hi Thomas,

                    Thanks for reporting the issue and sharing the related details.

                    For further investigating this issue, please share with me a small video showing the issue. That would help us in understanding the problem better. You can send the video at monsingh@adobe.com

                    Also, as a workaround you can try to work in Typical display Mode.

                    Set the Typical mode by navigating to View-->Display Performance--> Typical Display. It should resolve your issue.

                    Thanks in Advance

                    Regards,

                    Monica Singh

                    InDesign Team

                      thomasb27084186
                      thomasb27084186Author
                      Participant
                      December 12, 2016

                      Hi Monica,

                      I sent you an email already with the video. On the video https://www.youtube.com/watch?v=U_5oerQyczE​ it is stuck at the beginning and almost at the end.


                      The weird thing is; when the freezing is happening - the Mac spinning wheel is not showing, but on my computer it is.

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