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J
Jynella22968635pw72
Participant
February 2, 2022
Question

Indesign getting stuck on loading page before launch

  • February 2, 2022
  • 1 reply
  • 150 views

This is what i see when i go on creative cloud and click on indesign. It gets stuck here. How can I fix this?

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1 reply

S_Gans
Community Expert
S_GansCommunity Expert
Community Expert
February 3, 2022

Hi. Does this happen with every app, or just InDesign? If it's every app, the first step to troubleshoot is to log out of the CC app and then restart the computer and log back in. 

If it's only in InDesign, there may be a corruption in your InDesign installation. Best way to fix that is to clean uninstall InDesign https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html - then restart the computer and reinstall it. 

Hope that helps.

Adobe Community Expert / Adobe Certified Instructor
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