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s_7714
Participant
June 19, 2026
Answered

indesign glitch- open blank widow

  • June 19, 2026
  • 3 replies
  • 12 views

i had a window open, which apparently is a rectangle but is empty- cannot resize it, cannot click enter, cannot close aplication. and will not allow me to click anyhting else. i am on the latest version. any ideas? 

 

    Correct answer leo.r

    Can you please elaborate… What action invoked this window? If you force-quit/kill InDesign (or whatever the correct term for this is on Windows), does this window ever appear again?

    3 replies

    s_7714
    s_7714Author
    Participant
    June 21, 2026

    thanks for your response. i managed to force close it and it did not happen again, so far. it happened after i opened a rectangle window, set measurements, and clicked ok- it closed partially. 

    But as of now it is resolved. thanks.

    Bill Silbert
    Community Expert
    Community Expert
    June 19, 2026

    It looks like it might be an issue with the interface. Try trashing your InDesign cache files. This is not the same as resetting preferences. This process can restore missing information from panels.

    To trash cache files:

    For Macintosh Users: The User Library folder in which InDesign’s cache files are stored is hidden by default on most Macintoshes. To access it make sure that InDesign is closed and click on the desktop to launch a Finder Window (Command-N). With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the “Caches” folder. Within the Caches folder find and delete the entire folder “Adobe InDesign”. I find that deleting the InDesign cache folder completely leads to a lasting change.

    For Windows Users: The caches files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\[User Name]\AppData\Local\Adobe\InDesign\Version [#]\<Language>\Cache.

     

    leo.r
    Community Expert
    leo.rCommunity ExpertCorrect answer
    Community Expert
    June 19, 2026

    Can you please elaborate… What action invoked this window? If you force-quit/kill InDesign (or whatever the correct term for this is on Windows), does this window ever appear again?