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A
ash_7833
Participant
September 8, 2025
Answered

InDesign hard freezing immediately when data source added

  • September 8, 2025
  • 1 reply
  • 314 views

Got an issue today with InDesign (20.5) freezing indefinitely everytime the user adds a text file data source via Dynamic Data. Issue appears no matter what text file is used (even an empty one!). I've tried rebooting PC, resetting preferences for InDesign, updating and reinstalling InDesign, but all no effect. Issue not present on other machines either so I'm a bit lost here, any ideas would be much appreciated

Correct answer ash_7833

Issue has been resolved. It was an issue with a plugin itself (XMPie Dynamic Content)

1 reply

E
Community Expert
Eugene TysonCommunity Expert
Community Expert
September 8, 2025

Happens in all documnets and not just this one? 

 

If a document is not behaving well then try 

File>Export 

Choose IDML

Open the IDML in InDesign
Save the file as a new InDesign file with a new name
See if the issue persists.

 

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Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

 

A
ash_7833Author
Participant
September 8, 2025

All documents yes. Any combinatino of documents and/or data source, it's very strange. Tried the IDML export but no luck.

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
September 8, 2025

Hello @ash_7833,

I'm sorry to hear about your experience. Could you try the suggestions shared in this help article (https://adobe.ly/4pb3Xl8) and checking if it helps? Also, submit the crash report using your Adobe ID and share it here for quick tracking. Steps are shared here: (https://adobe.ly/465swY8).

Looking forward to hearing from you.
Anubhav

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