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Greg28663402wqv0
Participant
March 1, 2023
Question

InDesign is a zombie after 2023 upgrade

  • March 1, 2023
  • 3 replies
  • 378 views

I have a Mac desktop  (2017 I think?) and just upgraded to InDesign 2023.  Old version was fine.  After the upgrade I can't do anything.  App opens but nothing happens when I select menu items--submenus won't open.  If I select sonething from the toolbar, say the text tool, I can't click in the work area and type something.  It's not hung/frozen--it's a shell that doesn't respond to any commands.  Any ideas?

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3 replies

Rene Andritsch
Community Expert
Rene AndritschCommunity Expert
Community Expert
March 2, 2023

In the Apple Menu under “About this Mac” you can identify from when exactly your machine is. Which OS version do you run?

Steve Werner
Community Expert
Steve WernerCommunity Expert
Community Expert
March 1, 2023

After updating to a new version, try restoring your InDesign preferences and caches. Often fixes these problems:

 

https://www.rockymountaintraining.com/adobe-indesign-rebuilding-preferences-cache/

    Michael Bullo
    Community Expert
    Michael BulloCommunity Expert
    Community Expert
    March 1, 2023

    The following is not a solution, just something to get you back up and running again. The Adobe Creative Cloud app allows for the simultaneous installation of multiple versions of InDesign. Are you able to run an earlier version?

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