Indesign is crashing

I'm having the same issue with both illustrator and indesign. We've tried different options, but nothing has worked. Initially we thought it might be our type server or adobe type kit, but that did not help.

Just started happening on both my computers (Desktop & Laptop).

Disconnecting the network worked for me too, plugged the ethernet back in and bam, straight away it crashed again.

I have the had same issue today - and just today. AI and ID both crash on startup. Everything worked fine yesterday.

MacBook Pro 2014, 2.8 GHz Intel Core i7, 16GB 1600 MHz DDR3, NVIDIA GeForce GT 750M 2048 MB Intel Iris Pro 1536 MB

macOS Mojave 10.14.2

I'm running no plugins on either app.

Tried these things: Deleted preferences (same problem). Deleted apps with delete preferences, reinstall (same problem). Both + restart computer (same problem). Both + restart + unplug all externals (same problem). Looks like both are overloading CPU, no option for unchecking GPU.

I can't work AT ALL today, and I've been on hold trying to reach customer service forever. Desperate for help.

It's happened in our office too. Several copies that were working before lunch, on various operating system, now crash within minutes of being launched.

My versions is 14.0.1 on macOS Sierra version 10.12.6

Same, for both InDesign and Illustrator, which were both fine less than a day ago. I'll try deleting the preferences file.

Mac High Sierra 10.13.6; current versions of InDesign and Illustrator.

Everyone in our office is currently experiencing this issue. No one can open any file without InDesign crashing. A mix of Macs and PCs.

I get this on my PC every time. Mac users get it after the application closes.

Exactly the same for me, just been given this program for work and it just crashes as soon as it starts up.

Hi Ellie,

We are extremely sorry to hear about this frustrating experience. I would request if you can share a few more details like:

• Operating System(Exact version of MAC/Windows)
• Exact version of InDesign
• Crash Report/Event Viewer log
• Does it give any error code? If yes, please share the screenshot.

Regards,

Srishti

What version of InDesign and what operating system are you using? Have you tried deleting your InDesign preferences?

To do so:

For Macintosh Users: The User Library folder in which InDesign’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that InDesign is closed and click on the desktop to launch a Finder Window (Command-N). With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe InDesign” and the file called “com.adobe.InDesign.plist” and delete both that folder and that file. When InDesign is next launched it will create new preference files and the program will be restored to its defaults.

For Windows Users: You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching InDesign and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works great but if it doesn’t you may have to manually delete them.

To do so:

On Windows 7 and above the preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\<USER>\AppData\Roaming\Adobe\InDesign\<Version #>\<Language>. Make sure that InDesign is closed when you do this. When you relaunch the program it will create  new preference files and the program will be at its default settings.

The advantage of manually deleting preference files is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.