Indesign is not opening on Dell computer.

Question

I need someone to help. I have a new Dell computer and Windows 10, I installed adobe Incopy and Indesign but Indesign is not open. It is looding a pop -up shows but when it gets to starting up it goes without opened. I tries to open as administrator but not working. So how can solve this issue?

Anshul_Saini · Answer

Hi there,

Sorry to hear about the trouble you are facing. I would like to know if the steps suggested above by @Eugene Tyson worked for you? If not, I would request you to share a few more details like:

Windows 10 build version and version of InDesign
When did this start happening?
Are there any recent changes made to your system? For example, any antivirus, system updates, plugins, or web extensions installed recently.

Also, you may try the following steps and let us know how it goes:

Try running the app in Safe Mode & Hidden Admin Account?
Manually reset preferences by renaming the folders from the following locations:
- C:\Users\<your username>\AppData\Roaming\Adobe
- C:\Users\<your username>\AppData\Local\Adobe
Rename InDesign folders to InDesign.old Launch InDesign from the Creative Cloud Desktop app.
Disclaimer: Please note that resetting preferences will remove all the custom settings, and InDesign will launch with default settings. This way, all your old settings will be saved in .old folders, and InDesign will recreate new folders with default settings.
Rename the CEP folder to CEP.old from the following location:
C:\Program Files (x86)\Common Files\Adobe
If that doesn't help, rename the extensions folder to extensions.old in the following location:
C:\Program Files\Common Files\Adobe\UXP

We will be looking forward to your response.

Thanks & Regards,

Anshul Saini

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