Indesign issue HELP!

Hi @nataalc, this community is only for Teams & Enterprise customers.

You may follow the steps mentioned below; if in case the issue persists, please post your query here - https://community.adobe.com/t5/indesign/ct-p/ct-indesign?page=1&sort=latest_replies&lang=all&tabid=all

1. Log out from the Creative Cloud app

2. Close all Adobe tasks and processes from Task Manager (Win) & Activity Monitor (Mac).

3. Delete all Adobe Credentials from Credentials Manager (WIN) & Keychain Access (MAC).

4. Locate folder "OOBE" in the User directory>App Data>Local>Adobe and clear its contents(Windows).

5. Locate the same folder in the User library by typing "~/Library" in finder\go to window >Application Support>Adobe>OOBE and clear its contents (MAC OS).

Thanks!

Check https://account.adobe.com/activated-devices and check, if your computer is activated.

if you have an enterprise, teams or education license, contact your administrator and do NOT perform anything below.

otherwise, start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

below are solutions some users reported:

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

if that fails, change the install location