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N
nessavial
Participant
October 2, 2018
Answered

InDesign Issues - Can't click any of the top options

  • October 2, 2018
  • 2 replies
  • 3648 views

Having an issue with Indesign and this isn't the first time. When I try to click file to save a doc it opens the options in edit or layout instead, I then have to minimize Indesign then hover my mouse over my desktop for the other options to show, like edit or file then carefully move my mouse towards the options I need in order to click. Sorry, this is hard to explain. I've included a print screen so you can see my mouse (circled in blue) is on my desktop and layout options is open. I have to move my mouse towards the end of my screen just so file options show and then carefully click save.

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Correct answer Bill Silbert

You also might like to try deleting your InDesign Cache files (which is different than deleting preferences).

To do so:

For Macintosh Users: The User Library folder in which InDesign’s cache files are stored is hidden by default on most Macintoshes. To access it make sure that InDesign is closed and click on the desktop to launch a Finder Window (Command-N).With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the “Caches” folder. Within the Caches folder find and delete the entire folder “Adobe InDesign”. I find that deleting the InDesign cache folder completely leads to a lasting change. 

For Windows Users: On Windows 7 and above the caches files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\[User Name]\AppData\Local\Adobe\InDesign\Version [#]\<Language>\Cache.

2 replies

Bill Silbert
Community Expert
Bill SilbertCommunity ExpertCorrect answer
Community Expert
October 2, 2018

You also might like to try deleting your InDesign Cache files (which is different than deleting preferences).

To do so:

For Macintosh Users: The User Library folder in which InDesign’s cache files are stored is hidden by default on most Macintoshes. To access it make sure that InDesign is closed and click on the desktop to launch a Finder Window (Command-N).With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the “Caches” folder. Within the Caches folder find and delete the entire folder “Adobe InDesign”. I find that deleting the InDesign cache folder completely leads to a lasting change. 

For Windows Users: On Windows 7 and above the caches files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\[User Name]\AppData\Local\Adobe\InDesign\Version [#]\<Language>\Cache.

cinziamarotta
cinziamarotta
Participating Frequently
October 2, 2018

Hi,

try resetting the preferences: Set preferences in Adobe InDesign

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