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InDesign keeps crashing and locking my macbook pro

Forum|Forum|5 years ago
February 8, 2021
3 replies
438 views

I have a brand new macbook pro, and I can't understand why the simpliest task in InDesign keeps making it crash and locks the computer. I keep having to restart the mac from the power button as the whole mac freezes. I have unistalled it and reinstalled it again but that hasn't worked either. Please help!!

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Correct answer Ashutosh_Mishra

Hi there,

Sorry to hear about this. In addition to suggestions given earlier, I'd request to follow this community post(https://community.adobe.com/t5/indesign/resolve-slow-performance-and-unexpected-behavior-of-indesign/td-p/11487287?page=1) & let us know if it helps to improve the performance of the app.

Regards,

Ashutosh

Ashutosh_MishraCorrect answer

Inspiring

Hi there,

Sorry to hear about this. In addition to suggestions given earlier, I'd request to follow this community post(https://community.adobe.com/t5/indesign/resolve-slow-performance-and-unexpected-behavior-of-indesign/td-p/11487287?page=1) & let us know if it helps to improve the performance of the app.

Regards,

Ashutosh

E

Eugene Tyson

Community Expert

Try resetting your preferences

https://helpx.adobe.com/ie/indesign/kb/indesign-preferences-support-file-locations.html#:~:text=%5D%5Cen_US%5CCache-,Delete%20InDesign%20preferences%20with%20shortcuts,Shift%2BControl%2BOption%2BCommand

If that's not working use the Creative Cloud Cleaner Tool

https://helpx.adobe.com/ie/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Randy Hagan

Community Expert

Is it an Intel MacBook Pro? Or one of Apple's new Silicon-powered M1 MacBook Pros?

Adobe doesn't have a production-ready version of InDesign for the M1 Silicon platform, and Apple runs legacy "Intel-based" software through its own emulator, and doesn't guarantee flawless performance for any Intel-based software on the M1 platform.

If you're running an Intel-chipped MacBook Pro, please let us know what version of MacOS and what your system specifications are so we can better help you. Lots of sharp folks around here are happy to lend a hand.

Randy

J

Jaskirt5C84Author

Participant

Thank you Randy for the speedy reply. It's a MacBook M1. So what can I do to make it run without all these issues? Surely even if it runs on Intel it shouldn't be glitching this bad

Randy Hagan

Community Expert

At this stage, wait for Adobe to improve InDesign to either run natively or run better with the Rosetta 2 emulator.

You can read about the official line from Adobe here: https://helpx.adobe.com/download-install/kb/apple-silicon-m1-chip.html

As a practical matter, you need to realize that Adobe does not offer a Silicon-compatible version of the program. Apple provides an emulator, but even Apple doesn't guarantee that its software patch to bridge Silicon Macs to the Intel/X86 world will work with every Intel-compiled program. You're on the bleeding edge of this technology, and lots of software publishers are racing to catch up.

Better times are coming for you — everybody's upgrading software to take full advantage of the new Silicon platform. But they're not there yet.

Sorry I don't have better news for you,

Randy

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