InDesign Keeps Crashing Despite Reinstalls and Version Downgrades

Forum|Forum|1 year ago
October 30, 2024
3 replies
308 views

Hello,

Having really frustrating issues with InDesign crashing every moment. I have uninstalled and reinstalled many times, even downgraded to older versions as reccomended by others. Also uninstalled and reinstalled Creative Cloud. Im not having the same issues with other adobe sortware so im wondering if anybody is having similar issues? I don't have another laptop i can try the file with but i desperately need to finsih this work. Any help would be massively appreciated!

Victoria

Performance

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leo.r

Community Expert

and what's your macOS version? if you're on Ventura or Sonoma, make sure to update to their latest versions.

I

Imaginative_thinking5E8AAuthor

Participant

Hello! Currently on MacOS Sequoia - unfortunately any updates aren't making a difference.

leo.r

Community Expert

Try to create a clean new user account in System Settings > Users & Groups and work from there. Will it make a difference?

Mike Witherell

Community Expert

https://community.adobe.com/t5/indesign-discussions/reset-indesign-preferences-and-other-troubleshooting/m-p/11990234

Mike Witherell

Anshul_Saini

Community Manager

Hi @Imaginative_thinking5E8A,

I understand how frustrating this must be. Could you please submit the crash report when prompted after the InDesign crash? Also, if possible, share a small screen recording demonstrating the crash, along with your system details (OS version, InDesign version, etc.). This information will help us investigate with the product team and get you back to finishing your work smoothly! Let me know if you need guidance on how to gather those details.

Best,

Anshul Saini

I

Imaginative_thinking5E8AAuthor

Participant

Hello - I have attached the two common responses. Either the spinning wheel gets stuck on start up, or the crash report is quite vague. Thanks for looking into this!