InDesign Keeps Crashing Upon Opening

Forum|Forum|7 years ago
March 21, 2019
4 replies
443 views

Hey Folks-

I'm having a devil of a time opening InDesign.

MAC 10.14.3

InDesign -Latest Install

It started happening before my MAC OS update, so I updated the OS and it continues to happen.

Help!

This topic has been closed for replies.

paigen6813445

Participant

I have had the exact same problem. I sent my laptop away as I thought it might have been the problem. I downloaded indesign on the work Mac and it started doing the exact same thing. It’s like my whole computer is now not compatible with indesign.

Srishti_Bali

Legend

Hi Paige,

We have released an update for InDesign CC2019 (v 14.0.2) which contains some stability fixes. If you are not already on 14.0.2, then we recommend you to update to latest version.

If you still face this issue even after updating, please share the following details:

Submit the crash report to us(Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
Reproducible Steps – What were you doing when InDesign crashed?
Error snapshot or video recording of the issue.
Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
Does resetting InDesign preferences (Set preferences in Adobe InDesign ) help resolve the issue? Resetting preferences will remove all the custom settings and InDesign will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

Regards,

Srishti

C

courtneysarahs

Participant

I've been having the same issue. Clearing preferences, uninstalling and reinstalling, logging in and out doesn't seem to work at all. Incredibly frustrating. Anyone else had any luck?

Srishti_Bali

Legend

Hi Courtney,

Sorry to hear about this. Please share a few more details like operating system and version of InDesign along with the details asked above.

Regards,

Srishti

Srishti_Bali

Legend

Hi there,

Sorry to hear about this issue. I would like to know if resetting preferences worked for you? If not, please share the following details:

Crash report (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
Error snapshot or video recording of the issue.
Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?

Regards,

Srishti