Indesign keeps crashing when exporting or packaging a file

Hi,

I had the same problem trying to package through a VPN. When I moved the whole folder (including pictures and links) to a local drive, it took only a few minutes to package 🙂

Hope this helps...

Lucie

Hi @mtmouradHF ,

the crash could be specific to your InDesign document and its placed graphics or images and also its used fonts.

So I would suggest the following procedure:

[1] Quit InDesign and get rid of a possible *.idlk file that is stored in the same folder with your document you want to package. Also trash your InDesign cache folder in your user folder. The path is:

~/Library/Caches/Adobe InDesign/Version 17

[2] Open the document and make sure all linked images and graphics are ok in the Links panel.

[3] Now package just the document without packaging fonts, placed images and do no PDF export or IDML export.

If that is successful, include IDML in the packaging process. If that will work without flaw include the used fonts. Still no crash? Then you see a problem with the placed graphics and images.

From that point on do not package the document, but do a PDF export with single PDF pages.

Maybe then you'll see a crash at one point, at a particular page where an image or a graphic is placed that is causing the crash. Come back and let us know at what particular point in the workflow above the crash occurs.

Thanks,
Uwe Laubender
( Adobe Community Professional )

Have you tried resetting your InDesign preferences? This will bring the program back to its defaults which, hopefully will get the program to behave as it should.

To do so on a Mac:

The User Library folder in which InDesign’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that InDesign is closed and click on the desktop to launch a Finder Window (Command-N). With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe InDesign” and the file called “com.adobe.InDesign.plist” and delete both that folder and that file. When InDesign is next launched it will create new preference files and the program will be restored to its defaults.

The advantage of manually deleting preference files in this manner is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.