Skip to main content
Q
qntang
Participant
January 8, 2023
Question

InDesign keeps freezing after launch

  • January 8, 2023
  • 2 replies
  • 307 views

I'm using a 2017 iMac Pro running on OXS 13.1 Ventura. It launches normally, and will even load my last opened document, but then it soon freezes. The pinwheel spins endlessly and it shows as unresponsive in the Activities Monitor. 

 

All the other Adobe apps work fine. This is the only one that doesn't work. I can't think of anything that I did that caused this to happen. 

 

I have tried downloading older versions as well, but nothing works. I've uninstalled and reinstalled CC and InDesign but nothing. I've also deleted the cache and preferences. I don't have any plug-ins for any Adobe apps. I've given permissions for InDesign. I even had Adobe Support remote into my computer and he tried for about 2 hours, and no progress was made. I'm not sure what else can be done at this point. 

 

Please help!

This topic has been closed for replies.

2 replies

M
Community Expert
Manan JoshiCommunity Expert
Community Expert
January 12, 2023

Some suggestions.

  • Uninstall the application using Creative Cloud Cleaner tool and then install. It can be downloaded from here
  • Apart from third party plugins check for startup scripts as well.
  • You say you have given permission to InDesign, which permission are you talking about? "Full Disk Access"?
  • Does the application crash even if you don't do anything but just open it and keep it idle or it happens when you operate the application?

-Manan

-Manan
Robert at ID-Tasker
Robert at ID-Tasker
Legend
January 8, 2023

Is it happening on ALL documents - new and old - or only on one document? 

 

Here you'll find info how to "clean" your system before re-installing InDesign:

 

https://community.adobe.com/t5/indesign-discussions/reset-indesign-preferences-and-other-troubleshooting/td-p/11990234

 

Steve Werner
Community Expert
Steve WernerCommunity Expert
Community Expert
January 8, 2023

Robert's suggestion is a good one. It's the only one that removes all traces of the Creative Cloud apps. There could be some piece of "computer crud" which is causing the problem. And the tech who you worked with may not have tried that because it requires more time to do it and then reinstall everything.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices