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dorise40704243
Participant
June 1, 2018
Answered

InDesign lässt sich nicht mehr starten

  • June 1, 2018
  • 1 reply
  • 1778 views

Hallo!
Seit einigen Tagen lässt sich mein InDesign nicht mehr starten, es kommt gleich nach dem Versuch, es zu öffnen die Meldung "Adobe InDesign CS6 funktioniert nicht mehr". Davor lief alles super und ich habe meines Wissens nichts geändert. Ich arbeite mit Windows 7, 64 Bit.

Ich habe schon versucht, InDesign zu deinstallieren, wieder die gleiche Meldung. Habe dann auch die gesamte Master Collection deinstalliert und wieder neu installiert, hat auch nichts geholfen. Alle anderen Programme, die ich nutze (Photoshop, Premiere, Illustrator) lassen sich problemlos öffnen. Hat jemand eine Idee, was ich noch versuchen könnte?

Vielen Dank schon mal und liebe Grüße!

    This topic has been closed for replies.
    Correct answer Bill Silbert

    Have you tried trashing your preferences?

    To do so:

    You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching InDesign and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works great but if it doesn’t you may have to manually delete them.

    To do so:

    On Windows 7 and above the preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\<USER>\AppData\Roaming\Adobe\InDesign\<Version #>\<Language>. Make sure that InDesign is closed when you do this. When you relaunch the program it will create  new preference files and the program will be at its default settings.

    The advantage of manually deleting preference files is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

    1 reply

    Bill Silbert
    Community Expert
    Bill SilbertCommunity ExpertCorrect answer
    Community Expert
    June 1, 2018

    Have you tried trashing your preferences?

    To do so:

    You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching InDesign and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works great but if it doesn’t you may have to manually delete them.

    To do so:

    On Windows 7 and above the preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\<USER>\AppData\Roaming\Adobe\InDesign\<Version #>\<Language>. Make sure that InDesign is closed when you do this. When you relaunch the program it will create  new preference files and the program will be at its default settings.

    The advantage of manually deleting preference files is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

    dorise40704243
    Participant
    June 1, 2018

    Brilliant! Worked perfectly! Thanks a lot!!

    Bill Silbert
    Community Expert
    Community Expert
    June 1, 2018

    Happy to help.