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InDesign (latest version) Freezes while opening a recovery file.

Forum|Forum|7 years ago
September 1, 2018
3 replies
623 views

Hello,

first time here and I was already busy the entire day to solve my problem.

When I start InDesign I get the popup-window that it wants to recover a file I once worked on. By now I no longer want that file.

When I click on NO nothing happens for hours, same with YES.

The popup-window will also not move from the screen anymore.

I tried various solution - but nothing seams to work.

example:

1. I tried to open the file separately - will not work.

2. I deleted the cache belong to InDesign - no changes.

3. I deinstalled InDesign and reinstalled it - will not work - it still wants to recover the file.

Does anybody has a different Idea?

Thanks

Alexander

This topic has been closed for replies.

Correct answer alexanders74369157

Hello George,

many thanks for the help - I also listened already to this lady last week.

But at the end a Adobe customer service guy took yesterday 3,5 hours to fix it directly on my computer.

It was a bug - known by Adobe in the InDesign - that caused the problem.

Thanks for responding

Alexander

Mike Witherell

Community Expert

The tip is about deleting the Recovery Folder and/or its contents. Did that not work for you?

Mike Witherell

A

alexanders74369157Author

Participant

Hello Michael

Problem solved now by a Adobe customer service guy and it took him yesterday 3,5 hours to fix it directly on my computer.

It was a bug - known by Adobe in the InDesign - that caused the problem.

Thanks for responding

Alexander

Geоrge

Legend

You're need to delete InDesign recovery folder. Watch the link -

https://m.youtube.com/watch?v=K5OivVp_kmk

Remember, never say you can't do something in InDesign, it's always just a question of finding the right workaround to get the job done. © David Blatner

A

alexanders74369157AuthorCorrect answer

Participant

Hello George,

many thanks for the help - I also listened already to this lady last week.

But at the end a Adobe customer service guy took yesterday 3,5 hours to fix it directly on my computer.

It was a bug - known by Adobe in the InDesign - that caused the problem.

Thanks for responding

Alexander

Mike Witherell

Community Expert

Try this handy guide to troubleshooting:

InDesign CC 2018 Troubleshooting How-to Guide

See item point number 22.

Mike Witherell

A

alexanders74369157Author

Participant

Hello Michael,

this recommendation under number 22 is about deleting the cache - I did that before and It does not work.

Any other tip?

Alexander

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