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Inspiring
May 4, 2023
Answered

InDesign list panels unusable + Mouse click outside InDesign window not working

  • May 4, 2023
  • 2 replies
  • 530 views

Hi all,
I have a persistent issue with scrolling some InDesign panel lists such as swatches, font list, font weight.

After I type any set value on a dialogue box (like font size, transparency, color tone, font spacing etc), some fundamental InDesign panels become unusable: list elements (swatches, fonts etc) slip away from mouse selection like they were anchored to cursor.

Mouse click outside InDesign window to desktop or other apps also doesn't work.
Functionality can be restored only by pressing Ctrl+Alt+Canc and then Esc.

 

I attach a sample video of the issue:
1. two panels working correctly (Font panel and Swatches panel);
2. typing of a random value on a random box (not important which box, the issue appears after any keyboard entering on any dialogue box);
3. the same panels not working anymore (in the video I am only moving the cursor over them, without pressing any mouse button).

 

More details about malfunctioning:

Paragraph/Font Style panel list, Glyphs list, Layers/Pages/Links panel lists work correctly.

If I set a Font/Paragraph Style: font scrolling and selection on Style Option window works, whereas swatch scrolling and selection has the same issue shown on the attached video.

 

I already tried to delete InDesign cache and I also restored default InDesign preferences, but issue recurs.
I think there could be a conflict between InDesign and hardware/OS settings, here details:

InDesign version: 18.2.1 (+ ANY earlier CC version. I had identical issues on all previous versions on this pc).

OS: Windows 10 x64, all updates installed
PC model: Dell XPS-15 7590
GPU: NVIDIA GeForce GTX 1650

Mouse model: Dell WM615 (Bluetooth), drivers updated to last version.

Thank you

This topic has been closed for replies.
Correct answer mar2968

I provisionally solved creating another Windows local account, re-installing InDesign on it and working on it. All panels work correctly the whole time.

On my Windows main account, anyway, the issue recurs. Hope they fix it with the next upgrades.

 

Thanks to all who suggested to restore InDesign preferences in many ways, or to reinstall InDesign, like they were solutions to any malfunctioning: you were NOT helpful.

2 replies

mar2968AuthorCorrect answer
Inspiring
May 8, 2023

I provisionally solved creating another Windows local account, re-installing InDesign on it and working on it. All panels work correctly the whole time.

On my Windows main account, anyway, the issue recurs. Hope they fix it with the next upgrades.

 

Thanks to all who suggested to restore InDesign preferences in many ways, or to reinstall InDesign, like they were solutions to any malfunctioning: you were NOT helpful.

Mike Witherell
Community Expert
Community Expert
May 5, 2023

The following troubleshooting guides lists 4 levels of progressively deeper resetting of InDesign:

Reset InDesign Preferences and Other Troubleshooting

Mike Witherell
mar2968Author
Inspiring
May 5, 2023

Thank you, what a eye-opening advice! I NEVER thought to reset InDesign (or preferences, or cache etc etc) before!

Issue appeared BEFORE and AFTER pc factory resetting and re-installing Windows clean version.