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Des5EDB
Participant
January 30, 2024
Answered

InDesign Loading Issue

  • January 30, 2024
  • 1 reply
  • 340 views

Hi Guys,

 

One of our staff members is having an issue with opening InDesign.

It goes into a loading stage and just remains there. All the other Adobe Apps seem to load ok.

 

We tried the following:

*Uninstalling and reinstalling.

*Using an older version of the program.

*Checked the cache memory within 'AppData'- 'Roaming' in 'File Explorer

*Upgraded the laptop from 8GB of RAM to 32GB.

 

The staff member is using a HP ProBook 450 G7- 250GB SSD, Running Windows 11 with a 64bit Processor.

 

If anyone could have any suggestions to fix the issue, we would really appreciate it.

 

Kind Regards,

Des

    This topic has been closed for replies.
    Correct answer Eugene Tyson

    Try resetting your preferences:

    Windows: Start InDesign, and then press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files.
    macOS: While pressing Shift+Option+Command+Control, start InDesign. Click Yes when asked if you want to delete preference files.
    A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
    Further info and instructions here if needed:
    https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

     

    ===

    Reinstalling rarely fixes everything - you can do a complete reinstall using the
    Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

     

     

    1 reply

    E
    Community Expert
    Eugene TysonCommunity ExpertCorrect answer
    Community Expert
    January 30, 2024

    Try resetting your preferences:

    Windows: Start InDesign, and then press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files.
    macOS: While pressing Shift+Option+Command+Control, start InDesign. Click Yes when asked if you want to delete preference files.
    A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
    Further info and instructions here if needed:
    https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

     

    ===

    Reinstalling rarely fixes everything - you can do a complete reinstall using the
    Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

     

     

    D
    Des5EDBAuthor
    Participant
    January 31, 2024

    Hi Eugene,

     

    Thanks for the solutions. I really appreciate it.

     

    I can confirm that the first solution seems to have worked perfectly.

     

    Thanks for all your help with this.

     

    Kind Regards,

    Des

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