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romeot46483091
Participant
March 16, 2024
Question

Indesign malfunction

  • March 16, 2024
  • 3 replies
  • 209 views

InDesign (2024 and 2023) has not opened for some time now. I have uninstalled and reinstalled programs to no avail. I also reinstalled the operating system (Sonoma 14-3-1) to no avail.

This topic has been closed for replies.

3 replies

Community Expert
March 17, 2024

Try resetting your preferences:

Windows: Start InDesign, and then press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files.
macOS: While pressing Shift+Option+Command+Control, start InDesign. Click Yes when asked if you want to delete preference files.
A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
Further info and instructions here if needed:
https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

 

Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

 

romeot46483091
Participant
March 17, 2024
Thanks Eugene 🙂
leo.r
Community Expert
Community Expert
March 16, 2024

Tell us what exactly happens. Does InDesign crash on launch? Or something else? 

 

You mentioned "for some time now". Does it mean that you could open InDesign successfully until some point in the past, after which you couldn't open InDesign anymore? Was this associated with any change in your software/hardware?

 

Also, try these general troubleshooting steps:

 

https://www.rockymountaintraining.com/adobe-indesign-rebuilding-preferences-cache/

kglad
Community Expert
Community Expert
March 16, 2024

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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