INDESIGN no inicia "EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFD10

Question

Buenas noches:
Hace 2 días instalé Adobe, llevo queriendo probar Indesign desde hace tiempo, además lo necesito para un proyecto, y me urge mucha prisa poder resolver el problema. Este error "EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFD1038125C"> aparece cuando quiero abrir Indesign, ni siquiera se abre la aplicación que ella ya me aparece el error. 
Ya probé:
A instalar y desinstalar varias veces.
Probar versiones antiguas, ninguna funciona.
No sé mucho sobre ordenadores, necesito ayuda, por favor, si alguien sabría decirme de forma simple y clara las opciones y cómo solucionar el problema, me harían un gran favor. 
 
Llevo tiempo intentando contactar con alguien que entienda de esto, pero personalmente no conozco a nadie. ¡¡Por favor, necesito ayuda!!! 
 
Aquí les dejo el reporte entero que me pone Adobe.
 
<Logs converted ot .txt by MOD>

MelisaCarolinaCovaci25 · Accepted Answer

Hi @MelisaCarolinaCovaci25,

This is a follow-up on your case. I'm looking forward to your update with the crash dump file, so we can share it with the product team and investigate further.

Thanks,
Abhishek

Hello, someone of the team found the solution, the problem was with one of the fonts I installed. (We didn't found which one crashed the program) After erasing them the program open without any more problem. Thanks everyone for your help.

Abhishek Rao · Answer

Hi @cabal,

Thanks for sharing the details. I was able to locate your submitted crash logs, and I'm checking this with the team. In the meantime, please try testing InDesign in Safe Mode to rule out any third-party conflicts: https://adobe.ly/4pmQW8h

If the issue still occurs, update or download the latest version of the Microsoft Visual C++ Redistributable from here and test again: https://adobe.ly/4pgbMpL

Should the problem persist, use the CC Cleaner Tool to fully remove InDesign from your system, then reinstall it from the Creative Cloud Desktop App: https://adobe.ly/4mZerCC

Please let me know how it goes.

Abhishek

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