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M
mengl415
Participant
June 13, 2022
Question

InDesign no longer opens after 17.3

  • June 13, 2022
  • 1 reply
  • 395 views

Hello,

 

After I updated InDesign to 17.3, it no longer opens. The initializing screen will pop up for a few seconds and then disappear. I'm using Windows 11. I have tried:

 

- deleting preferences before launching

- manually deleting preferences before launching

- uninstalling and reinstalling

- installing a previous version

- signing out and back in on Creative Cloud

- restarting my computer

- turning off, waiting, then turning on my computer

 

There are also times where after I've clicked to open InDesign and it doesn't open, I tried to uninstall/install a previous version, and CC tells me to close the program. However, when I check my task manager, it's not there and no other Adobe apps were open. All the other Adobe apps open and work fine, it's only InDesign. I really am not sure what else to try and other discussion posts haven't provided a solution that worked. Thank you.

This topic has been closed for replies.

1 reply

Peter Spier
Community Expert
Peter SpierCommunity Expert
Community Expert
June 13, 2022

You can try the suggestions in the following help article: https://helpx.adobe.com/in/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

    E
    Eduardo248526095frw
    Participant
    June 14, 2022

    Same problem.

    When I start a new document it works fine but when I try with my previous documents it collapse when adding a new page. 

    I've tried all mentioned options on this request. 

    What can I do?

    E
    Eduardo248526095frw
    Participant
    June 14, 2022

    It worked fine before the update. Then I tried a previous version and didn't work again.

     

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