Skip to main content
haley142
haley142
Participant
July 31, 2020
Answered

InDesign not Saving/Packaging

  • July 31, 2020
  • 3 replies
  • 2824 views

My Indesign decided to stop saving and packaging my documents(no warnings/errors) after the update. Can anyone help? I've restarted the programs and computer and nothing helps.

This topic has been closed for replies.

3 replies

Ashutosh_Mishra
Ashutosh_Mishra
Inspiring
August 25, 2020

Hi there,

 

Sorry to hear about your experience. Did it happen with a specific file or all? In addition to great suggestions given earlier, I'd request resetting InDesign preferences by following the instructions below:

For Windows 

  • Close all Adobe applications. 
  • Go to Locations : 
  • C:\Users\user\AppData\Roaming\Adobe  
  • C:\Users\user\AppData\Local\Adobe. 
  •  Rename InDesign folders to InDesign.old 
  • Launch InDesign from CC. 

  

For MAC  

  • Close all adobe applications 
  • Go to Locations:  
  • ~/Library/Caches 
  • ~/Library/Preferences 
  • Rename Adobe InDesign and com.adobe.indesign to Adobe InDesign.old and com.adobe.indesign.old 
  • Launch InDesign from the CC 

 

**Please note that resetting preferences will remove all the custom settings and InDesign will launch with default settings. This way all your old settings will be saved in .old folders and InDesign will recreate new folders with default settings.

Hope it helps.

 

Regards,

Ashutosh

    R
    responsive forms
    Participant
    November 2, 2020

    Thanks!  Renaming the old folders worked perfectly!

    Geоrge
    Geоrge
    Legend
    November 2, 2020

    Did you delete this folders and not helps, but after renaming helps? Really?

    Remember, never say you can't do something in InDesign, it's always just a question of finding the right workaround to get the job done. © David Blatner
    Geоrge
    GeоrgeCorrect answer
    Legend
    August 1, 2020

    Do factory reset. Check here - https://community.adobe.com/t5/indesign/troubleshooting-weird-indesign-problems-101-error-new/m-p/11006337

    Remember, never say you can't do something in InDesign, it's always just a question of finding the right workaround to get the job done. © David Blatner
    F
    Fernando Pizzani
    Participant
    December 13, 2020

    None of the suggestion in that thread provide and answer to save the current document that inDesign is not saving, exporting or packaging...

    Mike Witherell
    Community Expert
    Mike WitherellCommunity Expert
    Community Expert
    July 31, 2020

    Look out for some simple things: oddball characters used in the filename or the filename is too long. A short-term work-around might be to export to IDML (just to keep your current work) and trash preferences, restart, and open the IDML to save it as a new INDD.

    Mike Witherell
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices