InDesign Not Working

Forum|Forum|3 years ago
September 15, 2022
6 replies
220 views

I have uninstalled and reinstalled InDesign. It launches, but is unable to create a new file or open an existing document. Any ideas?

Performance

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Peter Spier

Community Expert

What happens when you try? Error messages?

J

Jill261354967ggpAuthor

Participant

Just the spinning color wheel- or nothing at all.

Jill Wegenast | Graphic Designer
she/her
College of Business
University of Louisville
[phone number deleted]

Peter Spier

Community Expert

Did you run the cleaner tool between uninstalling and reinstalling? Use the Creative Cloud Cleaner tool to solve installation problems

Rishabh_Tiwari

Legend

Hi @Jill261354967ggp,

Sorry to hear about the trouble. Please try the suggestions shared here https://helpx.adobe.com/indesign/kb/crash-on-launch.html and let us know if this helps or if you need any further assistance.

Regards

Rishabh

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