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Jolson7117
Participant
December 1, 2021
Question

InDesign Nov 2021 Update to 17.0.1

  • December 1, 2021
  • 2 replies
  • 1674 views

Cannot run 17.0.1 update on OS 10.14.6 Mojave? Cloud says not compatible. (?)

Currently using ID 16.4 and it has many performance problems. Hoping this update would help, but cloud says it's not compatible with my OS. (My OS says I'm up to date).

This topic has been closed for replies.

2 replies

Anshul_Saini
Community Manager
Community Manager
December 1, 2021

Hi there,

 

Sorry to hear about that. As @BobLevine said, InDesign 17.0.1 is not compatible with macOS Mojave, and you have mentioned that there is no macOS update available for your device. So it seems your Mac device is outdated and doesn't support macOS Catalina, Big Sur, or Monterey. However, you may share the screenshot of your "About This Mac" from the Apple menu, and we will be able to confirm it.

 

Regards,

Anshul Saini

Jolson7117
Participant
December 2, 2021

It would seem going back to CC 2019 apps is best bet for my machine at this time.

BobLevine
Community Expert
Community Expert
December 2, 2021

You might want to start thinking about a new machine. That one is very underpowered.

BobLevine
Community Expert
Community Expert
December 1, 2021

The system requirements are clear. 10.15 at a minumum. It's time to upgrade your operating system.