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Peter St
Participant
April 24, 2021
Answered

InDesign on MacBook Air m1 does not open documents

  • April 24, 2021
  • 5 replies
  • 1809 views

I open or want to make a new document. When I click on create, there is no document. It is visible in recent, but the startscreen is still there and there is no new or recent document to work on.

Am I missing something?

 

version 16.2 on MacBook Air m1. 

This topic has been closed for replies.
Correct answer Peter St

Solved!:

sellect in window essentials and the document will open.

 

5 replies

vladan saveljic
vladan saveljic
Inspiring
April 24, 2021

good for you.
As I wrote before for other users who may encounter similar problems it seems here is the known incompatibility between Indesign and M1.
So the real solution will be when apple and adobe definitly fix this problem.

    vladan saveljic
    vladan saveljic
    Inspiring
    April 24, 2021

    it seems that is the known compatibility issue between InDesign and M1

    P
    Peter StAuthor
    Participant
    April 24, 2021

    As i replied. It is solved.

    Derek Cross
    Community Expert
    Derek CrossCommunity Expert
    Community Expert
    April 24, 2021

    If resetting the InDesign preferences doesn't solve the problem uninstall InDesign using the drop-down menu in the Creative Cloud app, if when you reinstall InDesign the problem persists use the Adobe Cleaner Tool:

    https://helpx.adobe.com/uk/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

     

    P
    Peter StAuthorCorrect answer
    Participant
    April 24, 2021

    Solved!:

    sellect in window essentials and the document will open.

     

      Derek Cross
      Community Expert
      Derek CrossCommunity Expert
      Community Expert
      April 24, 2021

      File > New is the usual way of creating a new document.

      If you can't do that try resetting the InDesign preferences to see if that sorts out the issue.

      P
      Peter StAuthor
      Participant
      April 24, 2021

      Yes I open file and choose new and document. When I create a document. There is no document on my screen. When I close / stop indesign he is asking to save or delete the document. But is neve4 see this document.

      i opened the indesign with shift opt, ctrl and command click and clicked on yes. But it is still a problem.

      Derek Cross
      Community Expert
      Derek CrossCommunity Expert
      Community Expert
      April 24, 2021

      1) Close InDesign
      2) Double click on Adobe InDesign's icon to launch it
      3) QUICKLY hold down CTL+OPT+CMD+Shift (for Mac OS X)
      4) When a dialogue appears, asking you “Delete InDesign Preference Files?” Click Yes.

      (If you don't see the question do it again.)

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