Participant

Answered

Indesign opening two files

Forum|Forum|7 years ago
April 5, 2019
5 replies
2849 views

When I open a recent indesign file, the program is also opening the file next to it in the history, can anyone suggest how to stop this happening?

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Correct answer Srishti_Bali

Fair comment!

Hi Geoff,

I am sorry to hear about this issue. Were you able to get your system upgrade? Does that help in resolving the issue? Even if you are on Windows 7 please make sure that Service pack 1 is installed. Do try these steps and let us know if that helps:

Preferences reset: Set preferences in Adobe InDesign (Resetting preferences will remove all the custom settings and InDesign will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article)
If that does not help, please try uninstalling InDesign using the cleaner tool (Use the Creative Cloud Cleaner Tool to solve installation problems )and reinstall from the Creative Cloud desktop app.

Regards,

Srishti

Jimbobway

Participant

I've had this issue for a long time, too. I haven't paid attention to see if the documents are next to each other in history but at least two open when I try to open one. Windows 7. InDesign 15.1.2 (but it's been happening for more versions).

A

A_d_a_m_

Participating Frequently

Same issue here. Had it for about 1.5 years on all InDesign versions I upgrade to.

J

jayr77647740

Participating Frequently

Same thing happening to me. I double clink recent file and the last two recent files open. I have all the updates. Windows 10, Latest InDesign.

anotherdog

Participating Frequently

I have this issue too, since the latest 2020 update. Its irritating, but not crucial.

M

mikeb97006300

Participant

I also have the same issue. It usually happens if I copy something from a second file (text or an image) to place in a new file. Then when I open the new file, the second file opens along with it.

Windows 10, InDesign 2020, both with the latest updates.

S

siamlily

Participating Frequently

I've had the same identical problem for a long time. I upgraded my PC computer last year and have all the latest Windows 10 updates but Indesign still opens two files when I go to 'recent' on the new one, just like it did on the old Windows 7 computer I was using. I suspect it is an Adobe issue and has nothing to do directly with Windows. I will try resetting my preferences and see it helps.

Srishti_Bali

Legend

Hi there,

Thanks for reaching out and sharing all the details. I would like to know if resetting preferences helped you to resolve the issue? If not, would you mind sharing a few more details like:

When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently.
Check if InDesign shows the same behavior in Safe mode with networking (How to Boot into Safe Mode On Windows 10 (3 Ways) - YouTube ). If it works fine in safe mode, then it might be possible that there is some third party service which is conflicting with InDesign. To avoid that, try performing Clean boot on your system (How To Clean Boot In Windows 10 For Troubleshooting - YouTube ).

Looking forward to your response!

Steve Werner

Community Expert

You're provided no further information: Please tell us exact InDesign version? Operating system? How are you opening the files? Does this happen every time or only with certain files?

geoffatticAuthor

Participant

It's Indesign 2019 and it has the latest update, when i open the program, go to open recent files, I click on one and it opens two files.

having checked it several times it always seems to be the one next to it in the history. It was working fine until an upgrade a couple of months ago.

Another problem that started at the same time is when I first open indesign and go to use the text tool, the program freezes for approximately one minute.

The operating system is windows 10 downgraded to win7,

Thanks for you help.

Bill Silbert

Community Expert

If you have Windows 10 and the latest InDesign then why are you downgrading to Windows 7? Try not using Windows 7 compatibility mode and see if the problem persists.

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