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Participating Frequently
April 24, 2024
Question

InDesign Password Protection Bug

  • April 24, 2024
  • 3 replies
  • 912 views

Password protected Indesign online documents do not allow buttons and animations to work. Without a password the document works without an issue. Anyone else had this issue?

3 replies

Participant
June 10, 2024

I am having issues with the new password protection feature also. I have published some large docs (20+ pages in hi res with lots of images) and they load very slowly and erracticly when people view them. Some image do not show up either.

When I publish the excat same docs but without teh new password protection feature, they load quickly and all images are present. Adobe have not been able to identify the issue their side or off a solution yet.

Participating Frequently
June 10, 2024

they should just remove the feature until it works correctly, anything with interactions and the page doesn't load or work correctly. 

Rishabh_Tiwari
Legend
April 24, 2024

Hi, 

 

Sorry to hear about the trouble. Can you share the version of InDesign & OS, along with a link of the file for testing? We'll try our best to assist you.

 

Thanks

Rishabh

Participating Frequently
April 25, 2024

Hi Rishabh

 

The Indesign version is the latest 19.4 (Windows Only / No Mac)

 

First link without password, buttons are visible. 

https://indd.adobe.com/view/efd4cb75-2330-4ab1-8374-a615787f4fbe

 

Second link with password, buttons are not visible but the cursor still indicates a presents. 

https://indd.adobe.com/view/2eacfd9c-67f5-4d0e-aadc-021267445e11

 

Thanks

stuart

Participating Frequently
April 25, 2024

Password: SnowySwitzerland45

Also on the password version, the Winter icon is also missing.

jane-e
Community Expert
Community Expert
April 24, 2024

@Woodlandium 

 

I've moved your post from Using the Community (for forum questions) to InDesign for you.

 

Jane