Hi everyone,I’ve been working on my graphic design portfolio in Adobe InDesign for about three months, and today InDesign suddenly crashed while I was working on the file. Since then, I haven’t been able to open the file properly. When I try my work opens for two seconds and then is gone. However, I’m having several issues: When I try to open the file in InDesign, the application crashes/ This only happens with this specific file — other files open normally. When I try to download the file from Creative Cloud, I get an error and the download fails. I’ve tried opening it on multiple devices, but the same problem occurs. I also attempted to access it through the Creative Cloud web interface, but I still cannot open or download the file. This portfolio is extremely important because it’s for a university assignment, and I’ve put months of work into it.

Participant

Question

InDesign Portfolio File Won’t Open or Download From Creative Cloud After Crash (3 Months of Work)

Forum|Forum|27 days ago
March 9, 2026
4 replies
61 views

Hi everyone,

I’ve been working on my graphic design portfolio in Adobe InDesign for about three months, and today InDesign suddenly crashed while I was working on the file. Since then, I haven’t been able to open the file properly. When I try my work opens for two seconds and then is gone.

However, I’m having several issues:

When I try to open the file in InDesign, the application crashes/
This only happens with this specific file — other files open normally.
When I try to download the file from Creative Cloud, I get an error and the download fails.
I’ve tried opening it on multiple devices, but the same problem occurs.
I also attempted to access it through the Creative Cloud web interface, but I still cannot open or download the file.

This portfolio is extremely important because it’s for a university assignment, and I’ve put months of work into it.

Abhishek Rao

Community Manager

Hi @Reid28983574jstx,

Thanks for sharing the details, and I completely understand how concerning this must be. Agreeing with the suggestions shared by the experts above. To help us investigate this further, could you please confirm the exact InDesign version you are using along with your operating system details?

Also, when the crash happens, are you seeing the Adobe Crash Reporter dialog box? If yes, please make sure to submit the report and share the email address used for the submission with me via DM so I can check the logs on our end. Ref: https://helpx.adobe.com/indesign/kb/submit-crash-reports.html

Additionally, since this appears to be a cloud document, could you please share the cloud document link as well so we can try to test it further and see what might be causing the issue? Ref: https://helpx.adobe.com/indesign/using/manage-cloud-documents.html

Looking forward to your update.

Abhishek