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amber213
Participant
November 7, 2019
Answered

Indesign print presets not working

  • November 7, 2019
  • 4 replies
  • 1796 views

After I updated the OS a few strange things have happened to my print presets. I had a few set up for different types of paper and now whenever I select them it reverts back to plain paper and standard quality. I've deleted the preferences, updated indesign, tried remaking the presets and nothing is working - does anyone have any ideas? I even tried the fix about moving the colour profiles in the library but that did't work for me either. Help!

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Correct answer RLChris121

Hi @RLChris121,

Hope you're doing well!

We would like to follow up on the issue. Are you still experiencing it? If yes, please share the information asked by our expert and also whether this is happening with a specific file or all files.

We will try our best to help. 

Thanks,

Harshika


Thank you for following up. The print presets that had stopped functioning in InDesign were using the Adobe PDF print driver. Somehow during Adobe software updates, the Adobe PDF print driver became corrupted or deleted.

 

My solution for fixing the InDesign print issue was the following:

Open Adobe Acrobat

Go to HELP

Run "Repair Installation"

(This reinstalled the missing or corrupted Adobe PDF print driver.)

After this - I opened InDesign and my print presets using InDesign worked perfectly once again.

 

Hope this information is helpful..

4 replies

RLChris121
RLChris121
Participating Frequently
May 13, 2024

Had same issue. InDesign print presets no longer working after working perfectly for more than a year. Just used it without issue 2 weeks ago for same document. Now getting printer errors trying to Print Booklet. Had it down to a science that was used daily - now it doesn't work at all. Get message attached below. If I click OK, it returns to the main screen. When I try again and try to change printers, even a PDF file output, it errors out as shown below without allowing a printer choice to be made.

 

Getting to be a roll of the dice lately to see if things will still work as last time with various Adobe products each day. Frustrating. Using Adobe InDesign 2024 (19.4) in WIndows 11 Pro.

leo.r
Community Expert
leo.rCommunity Expert
Community Expert
May 13, 2024

@RLChris121 : can you successfully print to the same printer from other apps?

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    May 23, 2024

    Hi @RLChris121,

    Hope you're doing well!

    We would like to follow up on the issue. Are you still experiencing it? If yes, please share the information asked by our expert and also whether this is happening with a specific file or all files.

    We will try our best to help. 

    Thanks,

    Harshika

    Bill Silbert
    Community Expert
    Bill SilbertCommunity Expert
    Community Expert
    November 7, 2019

    What version of InDesign are you using? If your OS update was to Catalina then you will need to upgrade your Creative Cloud apps to the latest (2020) version which was released earlier this week. Any version of InDesign prior to the latest is not fully compatible with Catalina and that could be the source of your problem.

    A
    amber213Author
    Participant
    November 8, 2019

    I updated to the latest indesign hoping that might sort it but still reverts back to plain paper and standart quality.

    Bill Silbert
    Community Expert
    Bill SilbertCommunity Expert
    Community Expert
    November 7, 2019

    Try checking the website of your printer and see if there are any software updates for your printer. It seems possible that your OS update has changed the behavior of your printer. In that case updating it should help.

    A
    amber213Author
    Participant
    November 7, 2019

    Thank you, I got excited when I saw there was an canon update, but doens't seem to have changed anything.

    Willi Adelberger
    Community Expert
    Willi AdelbergerCommunity Expert
    Community Expert
    November 7, 2019

    Don't print from InDesign, 

    Export as PDF and print from Acrobat Pro. Make there your Print Presets for all PDFs, create PDFs of all other programs before printing.

    A
    amber213Author
    Participant
    November 7, 2019

    i print personalised items so to make pdfs for each one would not make sense - and seems odd when it has worked all this time previously, thank you for your idea though.

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