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sookieandrogue
sookieandrogue
Participant
August 10, 2017
Question

Indesign Protective Shutdown File Corrupt

  • August 10, 2017
  • 2 replies
  • 582 views

I was finishing up a file in InDesign when I got the Protective Shutdown message.  I rebooted and when I tried to recover the file InDesign froze.  I rebooted and tried several times and the file would not open.  Renamed/deleted preferences, removed the recovery data, etc. and nothing works.  I can't open the file.  Is it gone for good?  Running Sierra on a MacBook Pro.

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    2 replies

    amaarora
    amaarora
    Inspiring
    August 10, 2017

    Hi,

    What version of Sierra are you on?

    Do you have any antivirus running on your system? Or do you use any third party plugin? Or some font management software?

    -Aman

    amaarora
    amaarora
    Inspiring
    August 10, 2017

    Hi,

    I am sorry that you faced such a situation. Since you have already removed all recovery data and preferences, there is no chance InDeisgn can recover it now.

    I hope you had incrementally saved the file while working, and not at a complete loss of work now?

    -Aman

    sookieandrogue
    sookieandrogueAuthor
    Participant
    August 10, 2017

    Fortunately I had a file that was just a couple of hours old.  I still have a copy of the original preference and the recovery data file - I don't know if that makes a difference - if I could still try to recover it.  I am really bothered as to why this happened in the first place and why I couldn't recover immediately after the crash.  I've had nothing but trouble with InDesign after upgrading to Sierra.

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