Skip to main content
D
defaultwoyox91jj5q8
Participant
April 7, 2022
Answered

Indesign Publication analytics not working

  • April 7, 2022
  • 6 replies
  • 1114 views

I am unable to access the Publication Analytics page within the Indesign Publish Online Dashboard.  All I see are circling blue squares.  Can someone suggest a solution to this problem?  Thanks.

Venkatesh

    This topic has been closed for replies.
    Correct answer Rishabh_Tiwari

    Hi,

     

    Thank you for reaching out. Documents published from InDesign 19.0 onwards will no longer support integrated analytics from the dashboard. You can integrate Google Analytics for document insights. For more information, please check this article.

     

    Thanks

    Rishabh

    6 replies

    J
    John326892312h65
    Participant
    October 3, 2023

    It's Oct 3rd, 2023, and is there any solution in site to these analytics pages not loading? I keep getting RETRY...  see below.

      Rishabh_Tiwari
      Rishabh_TiwariCorrect answer
      Legend
      January 4, 2024

      Hi,

       

      Thank you for reaching out. Documents published from InDesign 19.0 onwards will no longer support integrated analytics from the dashboard. You can integrate Google Analytics for document insights. For more information, please check this article.

       

      Thanks

      Rishabh

      D
      Dione23827414xl3j
      Participant
      May 3, 2024

      Hi, I was able to link my document with Google Analytics but am unsure where to now find the document insights in Google Analytics. Could you let me know where to find them please. 

      manal shanableh
      manal shanableh
      Legend
      June 28, 2022

      me too am having the same issue, just checked the publish online dashboard, i can check files but analytics is still laoding with nothing,

       

      i suggest to try tomorrow!

      J
      Jeremy5CC6
      Participant
      July 7, 2022

      New month and still having the same problem. Analytics is not loading on individual documents.

      D
      defaultwoyox91jj5q8Author
      Participant
      July 8, 2022

      I posted my complaint on April 7th, 2022.  It is amazing that, even with all the complaints here and other places online, no solution is offered to solve this problem.  I have simply given up on this feature.

       

      Venkatesh

      A
      AmousinSC
      Participant
      June 28, 2022

      Hi, I would also like a resolution to this problem.  I can publish and share a document with no problem, but I can't go back and look at analytics to see if my document was viewed/clicked/etc. This hasn't worked for me in months.  I'm on a MAC and i've tried Chrome, Chrome Incognito, Firefox and Safari with no luck!

      hammer0909
      Community Expert
      hammer0909Community Expert
      Community Expert
      April 8, 2022

      I can't speak to what you were experiencing yesterday. But as of this post, I am able to access the Publish Online dashboard. Can you access it today?

      D
      defaultwoyox91jj5q8Author
      Participant
      April 8, 2022

      Chad,

      No, I am having the same problem.  I cannot access analytics.  I tried different PC, different browsers etc.  Same problem.

      One thing I forgot to mention- my access to creative cloud apps including Indesign is through my employer (enterprise account).  Would this matter?

      Venkatesh

       

      J
      Jeremy5CC6
      Participant
      April 8, 2022

      I'm still having the same issues today on an enterprise team account. I'm located in Texas just in case the outage is regional.

      L
      Community Expert
      LaubenderCommunity Expert
      Community Expert
      April 8, 2022

      Is this still an issue?

      There was a maintanance of services going on that is now completed:

      https://status.adobe.com/#/

       

       

       

      Regards,
      Uwe Laubender

      ( ACP )

      D
      defaultwoyox91jj5q8Author
      Participant
      April 18, 2022

      Uwe,

      I still have the same problem as previously reported on April 7th.  Clearly, others are experiencing the same problem.  I would appreciate any suggestion you may have to fix this problem.  Thanks.

      Venkatesh

       

       

      J
      Jeremy5CC6
      Participant
      April 7, 2022

      I'm having the same issue. I've tried multiple browsers and both a PC and a Mac. All devices never get past the loading square.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices