Participant

Resuelto

indesign publish online cover image not displaying in Facebook

Forum|Forum|8 years ago
February 4, 2018
6 respuestas
11129 visualizaciones

Hi. I've used the Publish Online capability for many InDesign documents, and this has never happened before. When I choose to share this document on Facebook, instead of the cover image, I get a generic image. Why? I'm not doing anything differently than ever before....

Mejor respuesta de danielbhall

So just to be clear, are you seeing the problem in Chrome also?

I just tested in both Firefox and Chrome on my Mac and the preview displays in FB just fine.

Do you have another device/computer you can check it on?

Here is the Firefox example:

It finally works on Safari FB debugger, but not on iMessage or other social platforms like linked in etc

Also when people share their links with me I'm not able to see the cover image of their links.

W

Whtlions333

Participant

Just thought I'd add this... its June 2025 and still no solution to this question. Adobe Indesign Publish can't share thumbnail images on social media, period. As the other members said, it used to.. but I've exhausted every possible solution and I dont want to use Canva and learn all over again, but this is just ridiculous. Thumbnails are so important on SM and its misleading that Publish says it can when it cannot. Has ANYONE been able to share a thumbnail from Indesign Publish on Social Media in 2025? Just a straight up answer would be so nice.

leo.r

Community Expert

Has ANYONE been able to share a thumbnail from Indesign Publish on Social Media in 2025?
By @Whtlions333

Unlikely:

https://community.adobe.com/t5/indesign-discussions/why-isn-t-my-cover-thumbnail-appearing-when-i-post/m-p/15352316#M626875

R

rvdebby

Known Participant

Nope. It's one of the things that kept me as a subscriber and it hasn't worked for 3 years now. Other companies do not have this issue. It is pricier than other options, but I have a lot of files that have been created that I still want to use. This might be the deal breaker.

S

SUPAYADA

Participant

I'm having trouble with my cover thumbnail not showing up when I share my content on Facebook.
Could you please help me understand why this might be happening and what steps I can take to fix it?

Robert at ID-Tasker

Legend

What EXACTLY are you sharing - and how?

N

numbernine

Participating Frequently

"I'm using the "Publish Online" feature within InDesign and when I share to Facebook, the cover thumbnail image doesn't appear. I've tried everything, including reducing the image file size."

J

jerryp45052438

Participant

Has anyone from Adobe taken an interest in solving this, or acknowledged there is a problem?

R

rvdebby

Known Participant

No, I've complained on a regular basis. Right now, I'm looking at flip books 😞 they all say to use canva.

R

rvdebby

Known Participant

I have other less expensive options, and they have never had this issue. It is very important and hasn't been fixed for years. Not acceptable.

L

LynnGrillo

Participant

I have the same issue. I have tried letting InDesign select the default thumbnail; I've alternatively selected a specific page for the thumbnail, and I've also tried uploading a specific image for the thumbnail. In all cases, the thumbnail does not show when sharing to Facebook from Chrome. This is InDesign 2023 (v18) on a MacBook Pro running Ventura 13.0 and Google Chrome Version 107.0.5304.121.

L

LynnGrillo

Participant

Also, please note that the forum is flagging me as an Adobe employee. I used to be! But I retired in 2020 after 20 years with the company. Congrats on your 40th anniversary.

Diane Burns

Inspiring

I just shared this to my own FB feed (for my view only) and the preview looks fine, screen shot below.

I'm using Mac OS 11.6 and Safari 15.0.

Could it be a browser issue on your end? Can you try a different configuration?

D

danielbhall

Participant

Wow, interesting!

But unfortunately still not working for me, I tried the FB debugger in chrome and safari as well as iMessage and it still comes up blank when links outside of indd are working just fine. See attachements for what I see on my end.

I too am using Mac OS 11.6 and Safari 15.0.

Diane Burns

Inspiring

So just to be clear, are you seeing the problem in Chrome also?

I just tested in both Firefox and Chrome on my Mac and the preview displays in FB just fine.

Do you have another device/computer you can check it on?

Here is the Firefox example:

Barb Binder

Community Expert

Hi Deborah:

What did you select under the Advanced tab for the cover thumbnail?

~Barb

~Barb at Rocky Mountain Training

D

Deborah SlaterAutor

Participant

I've tried two different things. First, I did my normal selection, which has always worked just fine in the past — just the first page of the document. When that failed to work, I tried a "Chosen Page," and I selected page 1. Neither has worked.

Barb Binder

Community Expert

Hi Deborah:

That's odd. There is one more option to explore. You could export the first page of the file as a PNG, and then use Choose Image (again in Advanced) to load it.

Now, I'm unclear if this falls in the category, but when InDesign starts behaving erratically, trashing preferences (or the cache) often restores normal behavior.

Troubleshooting 101: Replace, or "trash" your InDesign preferences

CC 2018 InDesign—Don't Import previous settings and preferences

~Barb

~Barb at Rocky Mountain Training

Regístrese

Social Login

Bienvenido

Social Login

Escaneando el archivo en busca de virus

Este archivo no se puede descargar